From Customer Service to Lead Generation, at OnBrand24 we are your brand.
100% Domestic, 100% Premised-based Agents
Award Winning Outsourced Customer Service
Advanced Agent Model, Sandler Trained
Three Locations, 300+ Seats
Take a Tour with CEO, Mark Fichera
OnBrand24's customer service, order processing, help desk and inside sales programs are customized to address your unique needs. Our premise-based representatives are highly effective – on the telephone, with email response or live chat.
OnBrand24 delivers B2B appointment setting and lead generation call center campaigns that empower business development strategies. We'll fill your sales pipeline with closeable leads that drive growth and take your business to the next level.
(Driving Sales Through Great Customer Service)
Client Case Study
Our Clients, Our Partners
OnBrand24 is a leading outsourced call center services company with clients across the United States. We deliver custom 24/7 call center services for companies in ecommerce, retail, food & beverage, technology, healthcare, business services (membership, merchant loyalty and continuity), insurance and manufacturing.
With offices in the Boston, MA area and in Savannah, GA, we offer clients a unique service model highlighted by:
100% Domestic, 100% Premise-based: All of our representatives work on-site at our call centers, promoting better quality assurance, work performance oversight, knowledge sharing and productivity.
Advanced Agent Model: Our representatives are better educated, more experienced and more mature than is typically found in call center environments, providing your customers a high level of professionalism.
Accountability and Transparency: All customer interactions are recorded and available to our clients. The outcomes of all calls, emails and live chats are captured in detailed reports. And we invite you to visit our centers to observe our representatives at work and talk with program managers.
We offer a range of inbound services (shared and dedicated team environments), including customer service, order processing and order taking, telemarketing, inside sales and Tier 1 help desk.
Our outbound call center services include B2B lead generation, appointment setting, customer win-back, customer and market surveys, database list scrubbing and telesales.
OnBrand24 was named to the Inc. 5000 list of the fastest growing privately held companies in the U.S. We also won the Gold Medal from TopTenREVIEWS for outstanding call center services.