OnBrand24 - It's in the nameA winning brand never sleepsFire up our business development methodologyWe build high-touch, custom solutionsWe invest in our peopleNorth and South – A Perfect Blend
OnBrand24's customized call center customer service, order processing, help desk and inside sales programs boost customer satisfaction and average order size. Our premise-based call center services representatives are highly effective – on the phone, with email or chat.
OnBrand24 delivers B2B appointment setting and lead generation call center campaigns that empower business development strategies. We'll fill your sales pipeline with closeable leads that drive growth and take your business to the next level.
OnBrand24 is a leading domestic call center company with clients across the United States. With offices in the Boston, MA, and Savannah, GA, areas, OnBrand24 delivers exceptional 24/7 call center services for companies in ecommerce, retail, food & beverage, technology, healthcare, business services (membership, merchant loyalty and continuity), insurance and manufacturing.
We deliver customized call center customer service and lead generation services that address the unique needs of our clients.
Inbound call center services (shared team and dedicated team): Customer service, order processing and order taking, telemarketing, inside sales and Tier 1 help desk.
Outbound call center services: B2B lead generation, appointment setting, customer win-back, customer and market surveys, database hygiene, list scrubbing and telesales.
OnBrand24 understands it takes a leap of faith to partner with a call center outsourcing provider. That’s why our approach to call center outsourcing is founded on accountability and transparency. All of our calls are recorded, enabling clients to access our interactions with your customers. And we provide detailed reports that tabulate all telephone, email and chat interactions – be it inbound customer service and order processing or outbound B2B lead generation and appointment setting.
Our premise-based call center outsourcing staffing model means our representatives work on-site at our call center facilities in Beverly, Massachusetts and Savannah, Georgia for enhanced quality assurance, work performance monitoring, knowledge sharing, productivity and teamwork.
The hallmark of OnBrand24 is our "advanced agent model." Our representatives have more experience, education and maturity than is typically found in call center outsourcing environments. We'll master your products, culture and brand and become an extension of your sales and marketing team. Our contact center staff and management team will enhance the customer service and sales revenues of your company.
OnBrand24 was named to the 2013 Inc. 5000, a listing by Inc. Magazine of the 5000 fastest growing privately held companies in the United States. We also were cited by TopTenREVIEWS for the second year in a row for providing outstanding outsourced call center services.
Headquartered in Beverly, MA, we're a Massachusetts call center with a national and international clientele.
We invite you to discuss with us your call center outsourcing needs.