Whenever you miss calls from customers or interested parties, the opportunity to earn the lifetime value of the customer is also missed. Partnering with OnBrand24 to service your customers, and process sales 24/7 can not only be a new revenue stream, but can serve as an incentive to order with your company versus your competition.
As more and more business shifts to the online space, customers have expectations that since your website is open, you have live representation to support their needs as well. If an interested potential customer calls to find out more information about your products and cannot connect with anyone, they will find a competitor that will help them instead.
OnBrand24 creates customized inbound customer support solutions for every company's individual needs. Staffing a 24/7 team internally can be costly.
Among the greatest cost prohibitors of 24/7 coverage include:
Our inbound customer service options provide different agent solutions, so the only cost associated with the customer is when we are actively engaged with them; a true time-on-task model. OnBrand24 also has a semi-dedicated and dedicated brand specialist solution for those companies with higher call volume over the night and weekend shifts.
Download our Customer Lifetime Value Calculator to see the true costs of lost sales when you aren't available to take the order.
Contact one of our Sales Experts to see if one of our 24/7 customer support solutions is the right fit for your company.
Join over 25,000+ in sharing critical contact center strategies by following our blog.