Traditionally, call centers have high rates of attrition and turnover. Not only is this a significant cost financially, but also dilutes the customer experience when representatives are continuously new and inexperienced. It is estimated that the average cost of losing an employee, hiring and training and new employee is almost $3,000.
By hiring with a profile in place for higher education, maturity, and call center experience, OnBrand24 hires representatives that are more advanced from the moment they join our call center team. Offering a career path, incentives to earn commission, and paying better than our counterparts, we boast not only an industry-low turnover rate, we also provide consistent customer experiences for our clients' customers.
In short, think of stable call center staffing as an investment that pays increasing dividends.