Cutting Costs and Increasing Revenue: It's a Beautiful Thing
Posted by Mark Fichera on Mon, Feb 01, 2010 @ 12:51 PM
Picture a room filled with sales vice presidents. Imagine you've told them there's a way to lower their costs while increasing their revenues. You'd be the most popular person in the room, right?
That's exactly what outsourced call center services companies - well, that's what good call centers - do. It's why more companies are turning to call centers to replace or augment their existing inbound and outbound customer service and sales operations. In today's tough economic environment, there isn't a better way to simultaneously cut costs and create new revenue.
OnBrand24 is a case in point. In the last two months, we've hired 25 new employees, added six new clients and we've never had so many companies asking about our call center services.
On the inbound customer service call center side, we're now handling:
Catalog order processing for a national pet supplies company.
E-commerce order processing and customer service inquiries for a national home furnishings company.
On the outbound lead generation and appointment setting side, OnBrand24 is:
Conducting an extensive market survey identifying sales trends and vendor preferences for a leader in precision instruments.
Executing a customer win-back campaign covering thousands of accounts for a major promotional products company.
Conducting telesales of a new version of database development application targeting the software vendor's existing customers.
Promoting an annual industry competition sponsored by a leading paper products company.
There's no better or more cost-effective way to boost sales and improve customer service than with a call center services company optimized to make, handle, track and analyze large volumes of inbound and outbound calls.
The advantages can be significant. Our clients realize ROI of between 5-to-1 and 10-to-1 of new revenue over call center fees. They also report improved customer support and large numbers of new sales leads ready for closing by their sales staffs. And they cut their cost of doing business.
Isn't it time you took a look at what a great call center services company like OnBrand24 can do for you?
-- Mark Fichera