Call Center Technology – The Latest and Greatest
Posted by Mark Fichera on Tue, Feb 16, 2010 @ 07:08 AM
Good call centers fire on all cylinders:
1. Experienced managers who devise great inbound and outbound telemarketing campaigns.
2. Professional outsourced call center agents adept at B2B communications and sales.
3. State-the-art call center technology.
At OnBrand24, we’ve recently enhanced Cylinder No. 3 – the central nervous system of OnBrand24 call center services. This is part of our ongoing investment in a flexible, scalable and stable technology infrastructure capable of handling the most demanding inbound and outbound call center programs.
We’ve enhanced system reliability with a new IP vaulting and off-site disaster recovery solution, which includes sophisticated remote data backup technologies and redundant server hardware. In doing so, we replicate our most critical business applications, which reside remotely in a data center, reducing downtime risk brought on by hardware failure or environmental factors.
Client data is moved off-site to a secure underground facility and mirrored to a second data center for full fail-over redundancy. Data stays encrypted in transport and storage, and it remains encrypted in our remote data centers, which meet Sys Trust certification as well as compliant with the Payment Card Industry Data Security Standard for 2009.
This is the kind of ongoing technology improvements OnBrand24 continues to make. Enhancements to data security, risk reduction and cutting downtime to the absolute minimum are a constant focus for us.
Whether it’s inbound call center customer service or outbound lead generation and appointment setting, we’ve got the technology backbone to support highly effective – and secure – outsourced call center programs.