Customer Service Outsourcing
OnBrand24 has 20 years of experience at delivering highly effective outsourced call center customer services for clients in a wide range of industries.
Large companies and small, national brand-name retailers and technology start-ups - they all use OnBrand24's inbound call center services because they share something in common: a need for excellence in outsourced customer support.
What makes OnBrand24 inbound services so effective? For one thing, we provide direct, ongoing senior management involvement in all client programs. We continually monitor your program to ensure consistency of quality service, responsiveness and efficiency.
In addition, OnBrand24 has invested in a state-of-the-art call center technology infrastructure that scales to your service program needs. Our highly stable and flexible telemarketing environment supports the most demanding and complex call routing, reporting, analysis and application requirements. And it's supported by a talented team of call center I/T specialists and an on-site, secure data center.
Our inbound customer service call center serves as a seamless extension of your staff and provides your customers with absolute quality, consistency, dedication, and courtesy.
Our trained and motivated customer service agents handle inbound calls 24 hours a day, 7 days a week, 365 days a year.
OnBrand24 inbound telemarketing services include:
OnBrand24 call center staff members are carefully screened and thoroughly supported by OnBrand24 management. Our agents are trained to know your business, your products and services, your customer demographics and your call center needs.
Most OnBrand24 agents are full-time employees, providing stability and continuity in their service delivery on your behalf.
To ensure call center service quality is always at the highest level, management continually monitors agents' calls and reviews their performance. Consistent outstanding performance is the standard.
OnBrand24 delivers customized solutions for you. We provide dedicated agents, shared agents or a blend to best meet your needs. We offer 24/7 customer service, after-hours and overflow.
We can process your orders via your website's shopping cart, use our own Mail Order Processing System or use your own system via remote access. Applications can also be developed specifically for your requirements, using our scripting development tool.
All of these services create a capability within OnBrand24 that is, in essence, a marketing extension of your staff, reflecting your company's business philosophy and personality as if we were your own employees.
We live by our company slogan everyday, "Be nice.... it's good for business!"