Technology

If dedicated, talented phone agents are the heart of OnBrand24's call center outsourcing services, then state-of-the-art, scalable technology is its backbone. Having invested extensively in technology infrastructure, OnBrand24 provides its clients with a stable and flexible telemarketing environment that supports even the most demanding and complex call routing, reporting, and application requirements. With a talented team of call center I/T specialists and an on-site, secure data center, OnBrand24 delivers on the promise of technology today - and is positioned to meet the evolving requirements of tomorrow.

Telephone System/ACD

One of the most sophisticated phone infrastructures available, OnBrand24's NEC Aspire system is fully equipped with a TAPI-enabled ACD capability, bringing the power of converged voice/data directly to our agents' desktops through fully customizable, powerful applications for automatic dialing and call routing. Among other advantages, OnBrand24's phone system delivers: custom reporting, efficient agent scheduling, agent call recording and monitoring, custom reporting, and results analysis. These are tools our clients rely on to maximize efficiency, refine call center programs in real-time and realize optimized value.

Reliability

All OnBrand24 technology resources - whether provided by our long-distance partners, internet service providers or facilities management team - are fully redundant.

This means instant resolution of interruptions in phone service, internet connection, and even electricity, ensuring that client transactions continue without disruption. Add the availability of "hot swap" PCs and redundant data servers and OnBrand24 agents never find themselves idle due to downtime.

OnBrand24 recently implemented an IP vaulting and off-site disaster recovery solution to further expand our commitment to reliability. Through the use of sophisticated remote data backup technologies and redundant server hardware, OnBrand24 has the ability to replicate our most critical business applications. These applications reside in a remote data center to reduce the risk of downtime caused by hardware failure or environmental factors at our main facility.

Critical client data is automatically moved off-site to a highly secure underground facility and mirrored to a second data center for full fail-over redundancy. Data remains encrypted in transport and storage remains encrypted in our remote data centers, which meet Sys Trust certification as well as full compliance with the Payment Card Industry Data Security Standard for 2009.

The Right Choice

With the agility to quickly adapt to clients' changing requirements and the scalability to support projects of any size, OnBrand24's technology infrastructure offers robust state-of-the-art platforms that sustain and enable clients' business objectives. From modest lead generation or appointment setting projects to full-scale inbound and outbound call center, help desk and customer support outsourcing, OnBrand24 has the resources to get it right every time.