OnBrand24 has significant experience with COVID-19 Contact Tracing and Vaccine Hotline Support at the state level. OnBrand24 worked collaboratively with a dozen states at the peak of the COVID-19 pandemic, building and refining a concise workflow that allowed contact tracers to work seamlessly through the systems designed by those states and our IT team. We have invested in best-in-class software for compliant dialing and custom-built reporting and analytics. Our Workforce Management Team is highly engaged with frontline agents and operations supplying each shift in improved metrics and customer satisfaction.
OnBrand24’s entire team will work together with you to improve your caller life-cycle experience.
Our years of experience with public sector work and surveys indicates the response rate will probably range between 25% to 33%. This means that a large majority of cases will not provide us the information about their contacts prior to becoming ill. Our goal is to provide empathy and encouragement that information is confidential and that they are potentially saving live by providing information.
The OnBrand24 Contact Tracing Team will call to interview cases who have not responded to initial digital requests. Our goal is to approach cases with empathy and encouragement, reassuring people their information is confidential and that they will be saving lives by providing information.
OnBrand24 Contact Tracers will reach out to those potentially exposed to COVID-19
The interviewee will be asked survey questions to determine:
30+ years of outsourced customer service. OnBrand24 provides inbound and outbound call center service expertise, we blend reliable platform services with industry leading hardware and software applications to deliver best-in-class customer experience solutions at any scale.
Join over 25,000+ in sharing critical contact center strategies by following our blog.