Our insurance call center agents can convert prospects into clients maximizing your conversions while lowering your costs.
OnBrand24 is a leading call center in the insurance industry. We use multichannel solutions to improve response times, automate processes, and simplify your service. Our call center agents can convert prospects into clients maximizing your conversions while lowering your costs.
OnBrand24 call center specialists have supported the following:
OnBrand24 unifies sales and customer care to deliver an end-to-end multichannel experience. Our agents make that human connection with your clients and deliver lead generation, customer service, and best-in-class technology. OnBrand24’s operating model is resilient and scalable even in shifting market conditions. OnBrand24 is performance-driven, and our agents assigned to your team will meet and exceed your KPIs to ensure your ROI.
When you outsource a portion of your insurance services with OnBrand24, our strategies enable us to quickly scale and assign agent headcount to handle your peak enrollment periods. We will monitor weekly, daily and hourly volume to proactively reach peak staffing as needed. Your customers need consistent support when they reach out for insurance services and our customer care experts will meet your customers where they are and provide seamless and contextual support across your channels.
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OnBrand24 serves the role of both semi and dedicated outsourced call center customer service or lead generation support team for many of our clients (they do not have either internal staff or another contact center running in parallel to us) and has evolved a model of call center service excellence for 30+ years designed to provide maximum ROI to our partners in an environment built to ensure maximum up-time and compliance with industry best standards.
