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Customer Win-Back

Get your inactive customers back on board

Companies sometimes find their customer relationships need something – a fresh approach, a new voice or a little extra TLC. And then there are companies that have so many customers, their inside sales team can't stay in contact with them.

If these are your challenges, OnBrand24 outbound customer services can motivate inactive customers to take a fresh look at your products and services. And we do it at maximized efficiency, delivering at an impressively low per-opportunity rate.

That's what OnBrand24 call center outsourcing did for a national promotional products company with customers in all 50 states. Our outbound B2B telemarketing agents took on the job and convinced more than 3,000 inactive customers to give our client a fresh look. We implemented a lead generation and appointment setting services program that identified nearly 1,000 old customers as closeable leads and referred them directly to the client's inside sales team for immediate sale or for a scheduled sales appointment.

In partnership with you, OnBrand24 call center outsourcing program managers can design a custom campaign optimized to win back customers and support your sales objectives.

Then our highly trained agents will cold call hundreds, or thousands, of existing accounts, generating updated customer data and executing an aggressive appointment setting campaign. OnBrand24 representatives engage with your inactive customers to understand their needs, uncover sales opportunities, identify decision makers and get them re-engaged with your company.

In today's business climate, there's greater need than ever for low-cost/high efficiency methods of lead generation and appointment setting. Shouldn't you look at the competitive advantage OnBrand24 customer services can deliver for you?

Want to know more about how our campaigns can win back those customers? Contact Us today!

OnBrand24_Call_Center_Credentials Check out OnBrand24's case histories on call center customer service and B2B lead generation - cold calling and appointment setting

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