A Commitment to Continuous Performance Improvement

At OnBrand24, our product is our people. That’s why we are committed to continual performance improvement and skill development of our staff and program managers.

Integral to this commitment is OnBrand24’s partnership with Sandler Training, a premier sales, customer service and management training provider.

Sandler Certification means OnBrand24 staff undergoes 50 hours of rigorous training in the most effective prospecting, sales, account management, customer service, and people skills for delivering great results for our clients.

Sandler Training focuses on a wide range of sales and customer service best practices, including effective phone and email protocols, active listening techniques to establish customer comfort, uncovering true buying motives, handling upset and angry clients, generating additional sales through up-selling and cross-selling, effective prospecting and cold calling skills, and advanced sales management strategies.

Sandler Training operates in 24 countries around the world and has been the premier sales, customer service and management training provider since 1986. The company provides a full range of sales and management training programs, with powerful coordination and customization benefits throughout its extensive franchise network. Sandler has been awarded the #1 ranking for training programs in Entrepreneur Magazine’s “Franchise 500” nine times since 1994, most recently in 2010.

 

About Us

We are a leading Massachusetts outsourced call center services provider serving clients in the Boston, MA, area, New England and nationwide. For 30 years, OnBrand24 has delivered exceptional domestic, 24/7 outsourced telemarketing, telesales, inbound order processing and order taking, help desk, hospital and healthcare, outbound B2B lead generation and appointment setting call center services. OnBrand24 enhances the customer service and sales revenue of our clients while lowering business costs.

Discover our Difference

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