Hospital Managers: Outsourced Call Centers Need Revamping
Feb. 7, 2012 – We have talked with many managers about hospital call center services, and we found that they have concerns aplenty. Among them:
• Agent quality needs significant improvement.
• Extra charges for basic services amounting to thousands of dollars per month.
• Outdated software that delays system updates and timely reports.
Above all, they want call centers to be as knowledgeable and capable as the hospital’s own team. And vendor fees should be in line with quality of service (read more).
Mark Fichera, CEO
OnBrand24 Healthcare
Beverly, MA
About Us
We are a leading Massachusetts outsourced call center services provider serving clients nationwide, throughout New England and in the Boston, MA, area. For more than 30 years, OnBrand24 has delivered exceptional outsourced, domestic, 24/7 call center services, including telemarketing, inside sales, inbound order processing and order taking, appointment setting, help desk, hospital and healthcare, outbound B2B lead generation, appointment setting, customer win-back and customer surveys. OnBrand24 enhances the customer service and sales revenue of our clients while lowering business costs.
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