The company is ranked No. 96 in the Business Products and Services category, and among companies in Massachusetts, OnBrand24 ranked No. 56.
With more than 6 million companies in the United States, OnBrand24 has been among less than .001 percent of companies recognized by Inc. Magazine the last two years.
A domestic call center since 1981, OnBrand24 has clients across the U.S. and in the U.K. The company now has more than 400 employees who work at OnBrand24’s three call centers in Beverly, MA, Portsmouth, NH, and Savannah, GA. The Portsmouth and Savannah facilities were opened with in the last 12 months.
OnBrand24 operates 24/7/365. Inbound call center customer service and outbound B2B lead generation call center services are now utilized by more than 150 client in ecommerce, retail, food & beverage, technology, healthcare, business services (membership, merchant loyalty and continuity), insurance and manufacturing. The company develops custom call center programs that incorporate the unique business processes, personality, brand and market messaging of OnBrand24 clients.
“To be recognized two years in a row by Inc. Magazine is a great honor for everyone at OnBrand24,” said OnBrand24 CEO Mark Fichera, who purchased the company (then known as Pike Communication) in 2005, “and it underscores our unique service methodology, one that we have developed and refined for several years.
“Our growth has been driven by several factors: delivering excellent call center outsourcing services built around the unique needs of our clients; our ‘advanced agent model,’ in which we hire experienced and educated representatives; and our premises-based staffing model: all of our employees work on-site at our call centers for better quality assurance, work performance monitoring, teamwork and knowledge sharing.”
OnBrand24 offers inbound call center program on both a shared agent team and dedicated team basis. These programs include customer service, order processing and order taking, telemarketing, inside sales and Tier 1 help desk.
Outbound call center programs include: B2B lead generation, appointment setting, customer win-back, customer and market surveys, database hygiene, list scrubbing and telesales.
In addition to the Inc. 5000, the company has won awards for two years in a row from TopTenREVIEWS, an independent business products and services review organization, which named OnBrand24 winner of the Gold and Silver medals for 2014 and 2013, respectively, for outsourced call center excellence.
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