Call Center Blog https://www.onbrand24.com/blog OnBrand24 has the call center answers your looking for; read our call center blog for current customer service and sales trends. en-us Thu, 09 Jun 2022 13:35:34 GMT 2022-06-09T13:35:34Z en-us What Does it Mean To Be On-Brand? https://www.onbrand24.com/blog/what-does-it-mean-to-be-onbrand <div class="hs-featured-image-wrapper"> <a href="https://www.onbrand24.com/blog/what-does-it-mean-to-be-onbrand" title="" class="hs-featured-image-link"> <img src="https://www.onbrand24.com/hubfs/What-Is-Branding.png" alt="What-Is-Branding" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"> </a> </div> <p><em><strong>What is Branding, Why Is it Important?&nbsp;</strong></em></p> <p><em><strong>Branding</strong></em> is the promotion of<span>&nbsp;a particular <strong>product</strong> or <strong>company</strong> by means of advertising and distinctive design. One of the<span>&nbsp;most<span>&nbsp;</span></span><strong>important</strong><span><span>&nbsp;</span>reasons to develop a&nbsp;<span>comprehensive and effective strategy for your<span>&nbsp;</span></span><em>brand</em></span><span>&nbsp;is to gain recognition and build brand loyalty. </span>This has always included most importantly the company's logo, typography, slogans and color schemes.&nbsp;<span>In</span>&nbsp;more recent years branding&nbsp;has become&nbsp;about much more than just logos and color schemes. Nowadays a <strong>brand</strong>&nbsp;<span>includes every single touch-point your customers have with your company. That of course includes the customer service</span>&nbsp;experience, especially in today's fast-paced technological world. The ever growing use of social media can make or break the company's brand loyalty.</span></p> <div class="hs-featured-image-wrapper"> <a href="https://www.onbrand24.com/blog/what-does-it-mean-to-be-onbrand" title="" class="hs-featured-image-link"> <img src="https://www.onbrand24.com/hubfs/What-Is-Branding.png" alt="What-Is-Branding" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"> </a> </div> <p><em><strong>What is Branding, Why Is it Important?&nbsp;</strong></em></p> <p><em><strong>Branding</strong></em> is the promotion of<span>&nbsp;a particular <strong>product</strong> or <strong>company</strong> by means of advertising and distinctive design. One of the<span>&nbsp;most<span>&nbsp;</span></span><strong>important</strong><span><span>&nbsp;</span>reasons to develop a&nbsp;<span>comprehensive and effective strategy for your<span>&nbsp;</span></span><em>brand</em></span><span>&nbsp;is to gain recognition and build brand loyalty. </span>This has always included most importantly the company's logo, typography, slogans and color schemes.&nbsp;<span>In</span>&nbsp;more recent years branding&nbsp;has become&nbsp;about much more than just logos and color schemes. Nowadays a <strong>brand</strong>&nbsp;<span>includes every single touch-point your customers have with your company. That of course includes the customer service</span>&nbsp;experience, especially in today's fast-paced technological world. The ever growing use of social media can make or break the company's brand loyalty.</span></p> <img src="https://track.hubspot.com/__ptq.gif?a=393342&amp;k=14&amp;r=https%3A%2F%2Fwww.onbrand24.com%2Fblog%2Fwhat-does-it-mean-to-be-onbrand&amp;bu=https%253A%252F%252Fwww.onbrand24.com%252Fblog&amp;bvt=rss" alt="" width="1" height="1" style="min-height:1px!important;width:1px!important;border-width:0!important;margin-top:0!important;margin-bottom:0!important;margin-right:0!important;margin-left:0!important;padding-top:0!important;padding-bottom:0!important;padding-right:0!important;padding-left:0!important; "> Call Center Outsourcing Brand Loyalty Fri, 24 May 2019 19:04:45 GMT bbreitborde@onbrand24.com (Betsy Breitborde) https://www.onbrand24.com/blog/what-does-it-mean-to-be-onbrand 2019-05-24T19:04:45Z Increase Sales With An Outsourced Telemarketing Services Provider https://www.onbrand24.com/blog/increase-sales-with-an-outsourced-telemarketing-services-provider <div class="hs-featured-image-wrapper"> <a href="https://www.onbrand24.com/blog/increase-sales-with-an-outsourced-telemarketing-services-provider" title="" class="hs-featured-image-link"> <img src="https://www.onbrand24.com/hubfs/AdobeStock_137967754.jpeg" alt="Outsourced-Telemarketing-Services" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"> </a> </div> <h1><span style="font-size: 24px;">Best-In-Class Outsourced Telemarketing Services</span></h1> <p>With the right vendor, telemarketing is a highly effective and cost-efficient strategy for acquiring and retaining customers. OnBrand24 provides a <a href="https://www.onbrand24.com/scalability">scalable outbound</a> operation that consistently meets and exceeds key metrics while maintaining strict and comprehensive compliance adherence.</p> <p><span style="background-color: transparent;">OnBrand24 utilizes the latest sales support technology along with highly trained&nbsp;</span><span style="background-color: transparent;">agents specializing in telesales to achieve optimal quality control and robust results.</span></p> <div class="hs-featured-image-wrapper"> <a href="https://www.onbrand24.com/blog/increase-sales-with-an-outsourced-telemarketing-services-provider" title="" class="hs-featured-image-link"> <img src="https://www.onbrand24.com/hubfs/AdobeStock_137967754.jpeg" alt="Outsourced-Telemarketing-Services" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"> </a> </div> <h1><span style="font-size: 24px;">Best-In-Class Outsourced Telemarketing Services</span></h1> <p>With the right vendor, telemarketing is a highly effective and cost-efficient strategy for acquiring and retaining customers. OnBrand24 provides a <a href="https://www.onbrand24.com/scalability">scalable outbound</a> operation that consistently meets and exceeds key metrics while maintaining strict and comprehensive compliance adherence.</p> <p><span style="background-color: transparent;">OnBrand24 utilizes the latest sales support technology along with highly trained&nbsp;</span><span style="background-color: transparent;">agents specializing in telesales to achieve optimal quality control and robust results.</span></p> <img src="https://track.hubspot.com/__ptq.gif?a=393342&amp;k=14&amp;r=https%3A%2F%2Fwww.onbrand24.com%2Fblog%2Fincrease-sales-with-an-outsourced-telemarketing-services-provider&amp;bu=https%253A%252F%252Fwww.onbrand24.com%252Fblog&amp;bvt=rss" alt="" width="1" height="1" style="min-height:1px!important;width:1px!important;border-width:0!important;margin-top:0!important;margin-bottom:0!important;margin-right:0!important;margin-left:0!important;padding-top:0!important;padding-bottom:0!important;padding-right:0!important;padding-left:0!important; "> B2B Lead Generation Telemarketing Services Outbound Call Center Solutions Benefits of outsourcing to a call center Tue, 14 Aug 2018 16:00:00 GMT bbreitborde@onbrand24.com (Betsy Breitborde) https://www.onbrand24.com/blog/increase-sales-with-an-outsourced-telemarketing-services-provider 2018-08-14T16:00:00Z Don't Lose That Sale! Online Order Processing is No Longer Optional… https://www.onbrand24.com/blog/dont-lose-that-sale-online-order-processing-is-no-longer-optional- <div class="hs-featured-image-wrapper"> <a href="https://www.onbrand24.com/blog/dont-lose-that-sale-online-order-processing-is-no-longer-optional-" title="" class="hs-featured-image-link"> <img src="https://www.onbrand24.com/hubfs/Order-Processing-Call-Center.jpeg" alt="Order-Processing-Call-Center.jpeg" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"> </a> </div> <h2>24/7 Customer Service...</h2> <p>It is vital to any business having live agents ready to assist customers at any given moment of the day or week. Revenue is lost when sales are not generated after hours due to a lack of live representation when needed. Just because businesses follow a 9-to-5 workday, does not mean customers only make orders from 9-to-5. The importance of having <a href="https://www.onbrand24.com/24/7-coverage">24/7 agents</a> at the ready with customer orders or inquiries makes the online order process smoother, therefore raising customer satisfaction significantly. Imagine walking into your favorite 24-hour super store- how happy are you when there is almost no one on staff to answer your questions, and only 2 registers open?</p> <div class="hs-featured-image-wrapper"> <a href="https://www.onbrand24.com/blog/dont-lose-that-sale-online-order-processing-is-no-longer-optional-" title="" class="hs-featured-image-link"> <img src="https://www.onbrand24.com/hubfs/Order-Processing-Call-Center.jpeg" alt="Order-Processing-Call-Center.jpeg" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"> </a> </div> <h2>24/7 Customer Service...</h2> <p>It is vital to any business having live agents ready to assist customers at any given moment of the day or week. Revenue is lost when sales are not generated after hours due to a lack of live representation when needed. Just because businesses follow a 9-to-5 workday, does not mean customers only make orders from 9-to-5. The importance of having <a href="https://www.onbrand24.com/24/7-coverage">24/7 agents</a> at the ready with customer orders or inquiries makes the online order process smoother, therefore raising customer satisfaction significantly. Imagine walking into your favorite 24-hour super store- how happy are you when there is almost no one on staff to answer your questions, and only 2 registers open?</p> <img src="https://track.hubspot.com/__ptq.gif?a=393342&amp;k=14&amp;r=https%3A%2F%2Fwww.onbrand24.com%2Fblog%2Fdont-lose-that-sale-online-order-processing-is-no-longer-optional-&amp;bu=https%253A%252F%252Fwww.onbrand24.com%252Fblog&amp;bvt=rss" alt="" width="1" height="1" style="min-height:1px!important;width:1px!important;border-width:0!important;margin-top:0!important;margin-bottom:0!important;margin-right:0!important;margin-left:0!important;padding-top:0!important;padding-bottom:0!important;padding-right:0!important;padding-left:0!important; "> Tue, 21 Feb 2017 16:00:00 GMT bbreitborde@onbrand24.com (Betsy Breitborde) https://www.onbrand24.com/blog/dont-lose-that-sale-online-order-processing-is-no-longer-optional- 2017-02-21T16:00:00Z OnBrand24 Call Center Partners with Local Fulfillment Center https://www.onbrand24.com/blog/press-release-onbrand24-call-center-partners-with-local-fulfillment-center <div class="hs-featured-image-wrapper"> <a href="https://www.onbrand24.com/blog/press-release-onbrand24-call-center-partners-with-local-fulfillment-center" title="" class="hs-featured-image-link"> <img src="https://www.onbrand24.com/hubfs/OnBrand24-Call-Center-Barrett-Distribution-Centers-1.png" alt="OnBrand24-Call-Center-Barrett-Distribution-Centers-1.png" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"> </a> </div> <p><span style="color: #06336c;"><em><strong>OnBrand24 and Barrett Distribution Centers Initiate Strategic Partnership To Support Growing Demand for Integrated e-Commerce Fulfillment &amp; Customer Support Services</strong></em></span></p> <p style="text-align: left;"><strong></strong></p> <p style="text-align: left;"><strong>Beverly, MA and Franklin, MA </strong>-&nbsp;OnBrand24 Inc. and Barrett Distribution Centers Inc., announced a strategic partnership to provide call center and product fulfillment solutions seamlessly for mutual consumer packaged goods customers.</p> <div class="hs-featured-image-wrapper"> <a href="https://www.onbrand24.com/blog/press-release-onbrand24-call-center-partners-with-local-fulfillment-center" title="" class="hs-featured-image-link"> <img src="https://www.onbrand24.com/hubfs/OnBrand24-Call-Center-Barrett-Distribution-Centers-1.png" alt="OnBrand24-Call-Center-Barrett-Distribution-Centers-1.png" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"> </a> </div> <p><span style="color: #06336c;"><em><strong>OnBrand24 and Barrett Distribution Centers Initiate Strategic Partnership To Support Growing Demand for Integrated e-Commerce Fulfillment &amp; Customer Support Services</strong></em></span></p> <p style="text-align: left;"><strong></strong></p> <p style="text-align: left;"><strong>Beverly, MA and Franklin, MA </strong>-&nbsp;OnBrand24 Inc. and Barrett Distribution Centers Inc., announced a strategic partnership to provide call center and product fulfillment solutions seamlessly for mutual consumer packaged goods customers.</p> <img src="https://track.hubspot.com/__ptq.gif?a=393342&amp;k=14&amp;r=https%3A%2F%2Fwww.onbrand24.com%2Fblog%2Fpress-release-onbrand24-call-center-partners-with-local-fulfillment-center&amp;bu=https%253A%252F%252Fwww.onbrand24.com%252Fblog&amp;bvt=rss" alt="" width="1" height="1" style="min-height:1px!important;width:1px!important;border-width:0!important;margin-top:0!important;margin-bottom:0!important;margin-right:0!important;margin-left:0!important;padding-top:0!important;padding-bottom:0!important;padding-right:0!important;padding-left:0!important; "> Tue, 04 Oct 2016 15:35:40 GMT bbreitborde@onbrand24.com (Betsy Breitborde) https://www.onbrand24.com/blog/press-release-onbrand24-call-center-partners-with-local-fulfillment-center 2016-10-04T15:35:40Z 3 Simple Ways to Increase Revenue by Single-Tasking https://www.onbrand24.com/blog/3-simple-ways-to-increase-revenue-by-single-tasking <div class="hs-featured-image-wrapper"> <a href="https://www.onbrand24.com/blog/3-simple-ways-to-increase-revenue-by-single-tasking" title="" class="hs-featured-image-link"> <img src="https://www.onbrand24.com/hubfs/MonoTasking2.png" alt="MonoTasking2.png" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"> </a> </div> <p><strong></strong><strong>What is Single-Tasking?</strong>&nbsp;Single-tasking, also known as Monotasking,&nbsp;<span>is the exercise of focusing on one task and reducing interruptions until the task is completed or a significant period of time has passed. </span>Sales people are pulled in so many directions with constant distractions.</p> <div class="hs-featured-image-wrapper"> <a href="https://www.onbrand24.com/blog/3-simple-ways-to-increase-revenue-by-single-tasking" title="" class="hs-featured-image-link"> <img src="https://www.onbrand24.com/hubfs/MonoTasking2.png" alt="MonoTasking2.png" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"> </a> </div> <p><strong></strong><strong>What is Single-Tasking?</strong>&nbsp;Single-tasking, also known as Monotasking,&nbsp;<span>is the exercise of focusing on one task and reducing interruptions until the task is completed or a significant period of time has passed. </span>Sales people are pulled in so many directions with constant distractions.</p> <img src="https://track.hubspot.com/__ptq.gif?a=393342&amp;k=14&amp;r=https%3A%2F%2Fwww.onbrand24.com%2Fblog%2F3-simple-ways-to-increase-revenue-by-single-tasking&amp;bu=https%253A%252F%252Fwww.onbrand24.com%252Fblog&amp;bvt=rss" alt="" width="1" height="1" style="min-height:1px!important;width:1px!important;border-width:0!important;margin-top:0!important;margin-bottom:0!important;margin-right:0!important;margin-left:0!important;padding-top:0!important;padding-bottom:0!important;padding-right:0!important;padding-left:0!important; "> Outbound Call Center Solutions Mon, 26 Sep 2016 15:30:00 GMT https://www.onbrand24.com/blog/3-simple-ways-to-increase-revenue-by-single-tasking 2016-09-26T15:30:00Z Guest Post 5 Vital Characteristics of Successful Customer Service Agents https://www.onbrand24.com/blog/5-vital-characteristics-of-successful-customer-service-agents <div class="hs-featured-image-wrapper"> <a href="https://www.onbrand24.com/blog/5-vital-characteristics-of-successful-customer-service-agents" title="" class="hs-featured-image-link"> <img src="https://www.onbrand24.com/hubfs/Blog_Images/bigstock-Concentrated-Customer-Service--6558957.jpg" alt="bigstock-Concentrated-Customer-Service--6558957.jpg" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"> </a> </div> <strong>Let’s face it</strong> - when outsourcing customer service, you are entrusting a partner to treat your most precious asset-your customers- with the utmost respect, care and professionalism.&nbsp; Creating an environment in a third party call center starts with having the right culture, DNA, and values to achieve this goal in hiring, training, and deploying resources to their partners.&nbsp; According to OnBrand24’s COO Michael Moody, there are a handful of vital characteristics each team member must possess. <div class="hs-featured-image-wrapper"> <a href="https://www.onbrand24.com/blog/5-vital-characteristics-of-successful-customer-service-agents" title="" class="hs-featured-image-link"> <img src="https://www.onbrand24.com/hubfs/Blog_Images/bigstock-Concentrated-Customer-Service--6558957.jpg" alt="bigstock-Concentrated-Customer-Service--6558957.jpg" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"> </a> </div> <strong>Let’s face it</strong> - when outsourcing customer service, you are entrusting a partner to treat your most precious asset-your customers- with the utmost respect, care and professionalism.&nbsp; Creating an environment in a third party call center starts with having the right culture, DNA, and values to achieve this goal in hiring, training, and deploying resources to their partners.&nbsp; According to OnBrand24’s COO Michael Moody, there are a handful of vital characteristics each team member must possess. <img src="https://track.hubspot.com/__ptq.gif?a=393342&amp;k=14&amp;r=https%3A%2F%2Fwww.onbrand24.com%2Fblog%2F5-vital-characteristics-of-successful-customer-service-agents&amp;bu=https%253A%252F%252Fwww.onbrand24.com%252Fblog&amp;bvt=rss" alt="" width="1" height="1" style="min-height:1px!important;width:1px!important;border-width:0!important;margin-top:0!important;margin-bottom:0!important;margin-right:0!important;margin-left:0!important;padding-top:0!important;padding-bottom:0!important;padding-right:0!important;padding-left:0!important; "> Customer Service Call Center Agent Wed, 17 Aug 2016 15:35:05 GMT bbreitborde@onbrand24.com (Betsy Breitborde) https://www.onbrand24.com/blog/5-vital-characteristics-of-successful-customer-service-agents 2016-08-17T15:35:05Z OnBrand24 hosts SOCAP New England Chapter Meeting https://www.onbrand24.com/blog/onbrand24-hosts-socap-new-england-chapter-meeting <div class="hs-featured-image-wrapper"> <a href="https://www.onbrand24.com/blog/onbrand24-hosts-socap-new-england-chapter-meeting" title="" class="hs-featured-image-link"> <img src="https://www.onbrand24.com/hubfs/Resized952016051295105732.jpg" alt="OnBrand24 hosts SOCAP New England Chapter Meeting" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"> </a> </div> <p>&nbsp;</p> <div class="hs-featured-image-wrapper"> <a href="https://www.onbrand24.com/blog/onbrand24-hosts-socap-new-england-chapter-meeting" title="" class="hs-featured-image-link"> <img src="https://www.onbrand24.com/hubfs/Resized952016051295105732.jpg" alt="OnBrand24 hosts SOCAP New England Chapter Meeting" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"> </a> </div> <p>&nbsp;</p> <img src="https://track.hubspot.com/__ptq.gif?a=393342&amp;k=14&amp;r=https%3A%2F%2Fwww.onbrand24.com%2Fblog%2Fonbrand24-hosts-socap-new-england-chapter-meeting&amp;bu=https%253A%252F%252Fwww.onbrand24.com%252Fblog&amp;bvt=rss" alt="" width="1" height="1" style="min-height:1px!important;width:1px!important;border-width:0!important;margin-top:0!important;margin-bottom:0!important;margin-right:0!important;margin-left:0!important;padding-top:0!important;padding-bottom:0!important;padding-right:0!important;padding-left:0!important; "> Customer Service QA Quality Assurance Inbound Call Center Services Call Centers Tradeshows Thu, 12 May 2016 17:25:05 GMT bbreitborde@onbrand24.com (Betsy Breitborde) https://www.onbrand24.com/blog/onbrand24-hosts-socap-new-england-chapter-meeting 2016-05-12T17:25:05Z OnBrand24 Savannah adding jobs, celebrating growth and expansion https://www.onbrand24.com/blog/onbrand24-savannah-adding-jobs-celebrating-growth-and-expansion <div class="hs-featured-image-wrapper"> <a href="https://www.onbrand24.com/blog/onbrand24-savannah-adding-jobs-celebrating-growth-and-expansion" title="" class="hs-featured-image-link"> <img src="https://www.onbrand24.com/hubfs/exc051116seda.jpg" alt="OnBrand24 Savannah adding jobs, celebrating growth and expansion" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"> </a> </div> <p>&nbsp; &nbsp; &nbsp; &nbsp;</p> <p>&nbsp; &nbsp; &nbsp;OnBrand24 opened the&nbsp;Savannah, GA call center a little over 2 years ago, with only 8 representatives. &nbsp;On Tuesday, OnBrand24 announced the&nbsp;remodel of a new space in the Chatham Center Drive area to house nearly 200 representatives. &nbsp;Due to the explosive growth in the company over the last 2 years, OnBrand24 is expanding rapidly to fufill the needs of our customers, enabling us to scale up for seasonality and for organic program growth.&nbsp;</p> <div class="hs-featured-image-wrapper"> <a href="https://www.onbrand24.com/blog/onbrand24-savannah-adding-jobs-celebrating-growth-and-expansion" title="" class="hs-featured-image-link"> <img src="https://www.onbrand24.com/hubfs/exc051116seda.jpg" alt="OnBrand24 Savannah adding jobs, celebrating growth and expansion" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"> </a> </div> <p>&nbsp; &nbsp; &nbsp; &nbsp;</p> <p>&nbsp; &nbsp; &nbsp;OnBrand24 opened the&nbsp;Savannah, GA call center a little over 2 years ago, with only 8 representatives. &nbsp;On Tuesday, OnBrand24 announced the&nbsp;remodel of a new space in the Chatham Center Drive area to house nearly 200 representatives. &nbsp;Due to the explosive growth in the company over the last 2 years, OnBrand24 is expanding rapidly to fufill the needs of our customers, enabling us to scale up for seasonality and for organic program growth.&nbsp;</p> <img src="https://track.hubspot.com/__ptq.gif?a=393342&amp;k=14&amp;r=https%3A%2F%2Fwww.onbrand24.com%2Fblog%2Fonbrand24-savannah-adding-jobs-celebrating-growth-and-expansion&amp;bu=https%253A%252F%252Fwww.onbrand24.com%252Fblog&amp;bvt=rss" alt="" width="1" height="1" style="min-height:1px!important;width:1px!important;border-width:0!important;margin-top:0!important;margin-bottom:0!important;margin-right:0!important;margin-left:0!important;padding-top:0!important;padding-bottom:0!important;padding-right:0!important;padding-left:0!important; "> Call Center Solutions Call Center Outsourcing Wed, 11 May 2016 15:37:31 GMT bbreitborde@onbrand24.com (Betsy Breitborde) https://www.onbrand24.com/blog/onbrand24-savannah-adding-jobs-celebrating-growth-and-expansion 2016-05-11T15:37:31Z How to Increase Sales by Being Open Longer https://www.onbrand24.com/blog/how-to-increase-sales-by-being-open-longer <div class="hs-featured-image-wrapper"> <a href="https://www.onbrand24.com/blog/how-to-increase-sales-by-being-open-longer" title="" class="hs-featured-image-link"> <img src="https://www.onbrand24.com/hubfs/Blog_Images/bigstock-Working-84287738.jpg" alt="How to Increase Sales by Being Open Longer" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"> </a> </div> <h2 style="text-align: center;"><strong>Want to know how to Increase Sales by Being Open 24/7?</strong></h2> <p>While it’s true that competition for consumer awareness, sales and loyalty is greater than ever before, there are still a myriad strategies a company can employ in order to stand out from their competitors.</p> <p>And set themselves apart a business MUST - by meeting a prospect’s needs in ways that other companies cannot or will not, or by being more exceptional at consumer accommodation than every other.</p> <p>Here are just a few of the means by which an individual company may accomplish this goal:</p> <ul> <li>Competitive pricing - check...</li> <li>Convenience - check...</li> <li>Expediency - check...</li> <li>Flexibility - um...</li> <li>Superior knowledge &amp; expertise - check...</li> <li>Customizable service options - check...</li> <li>Cutting-edge technology - well...</li> <li>Exceptional courtesy &amp; professionalism - check... I think</li> <li>High quality products/services - check... definitely</li> </ul> <p>But even with all of these best qualities at optimal levels, there’s still one critical component that, when neglected, will ultimately diminish ability to increase sales in such a competitive climate: <strong>availability</strong>. When all other factors are taken into consideration, if a company is not readily on-hand to be of service, none of the above qualities will make a difference.</p> <div class="hs-featured-image-wrapper"> <a href="https://www.onbrand24.com/blog/how-to-increase-sales-by-being-open-longer" title="" class="hs-featured-image-link"> <img src="https://www.onbrand24.com/hubfs/Blog_Images/bigstock-Working-84287738.jpg" alt="How to Increase Sales by Being Open Longer" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"> </a> </div> <h2 style="text-align: center;"><strong>Want to know how to Increase Sales by Being Open 24/7?</strong></h2> <p>While it’s true that competition for consumer awareness, sales and loyalty is greater than ever before, there are still a myriad strategies a company can employ in order to stand out from their competitors.</p> <p>And set themselves apart a business MUST - by meeting a prospect’s needs in ways that other companies cannot or will not, or by being more exceptional at consumer accommodation than every other.</p> <p>Here are just a few of the means by which an individual company may accomplish this goal:</p> <ul> <li>Competitive pricing - check...</li> <li>Convenience - check...</li> <li>Expediency - check...</li> <li>Flexibility - um...</li> <li>Superior knowledge &amp; expertise - check...</li> <li>Customizable service options - check...</li> <li>Cutting-edge technology - well...</li> <li>Exceptional courtesy &amp; professionalism - check... I think</li> <li>High quality products/services - check... definitely</li> </ul> <p>But even with all of these best qualities at optimal levels, there’s still one critical component that, when neglected, will ultimately diminish ability to increase sales in such a competitive climate: <strong>availability</strong>. When all other factors are taken into consideration, if a company is not readily on-hand to be of service, none of the above qualities will make a difference.</p> <img src="https://track.hubspot.com/__ptq.gif?a=393342&amp;k=14&amp;r=https%3A%2F%2Fwww.onbrand24.com%2Fblog%2Fhow-to-increase-sales-by-being-open-longer&amp;bu=https%253A%252F%252Fwww.onbrand24.com%252Fblog&amp;bvt=rss" alt="" width="1" height="1" style="min-height:1px!important;width:1px!important;border-width:0!important;margin-top:0!important;margin-bottom:0!important;margin-right:0!important;margin-left:0!important;padding-top:0!important;padding-bottom:0!important;padding-right:0!important;padding-left:0!important; "> Inbound Call Center Services Call Centers Wed, 16 Dec 2015 20:17:53 GMT bbreitborde@onbrand24.com (Betsy Breitborde) https://www.onbrand24.com/blog/how-to-increase-sales-by-being-open-longer 2015-12-16T20:17:53Z 5 Customer Service Tips for Engaging with Millennials https://www.onbrand24.com/blog/5-customer-service-tips-for-engaging-with-millennials <div class="hs-featured-image-wrapper"> <a href="https://www.onbrand24.com/blog/5-customer-service-tips-for-engaging-with-millennials" title="" class="hs-featured-image-link"> <img src="https://www.onbrand24.com/hubfs/Blog_Images/bigstock-Beautiful-Girl-Using-Her-Mobil-82551185.jpg" alt="5 Customer Service Tips for Engaging with Millennials" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"> </a> </div> <div> &nbsp; </div> <h2 style="text-align: center;"><strong></strong></h2> <h2 style="text-align: center;"><strong>Looking for customer service tips that resonate with&nbsp;TODAY's buyers?</strong></h2> <p>According to the “Cone Communications Impact Study” of 2014, millennial’s are spending more than $1 Trillion dollars on consumer goods.&nbsp; With this number set for growth every year for the foreseeable future, it is imperative for your business to understand how this rapidly growing population segment will need to be serviced as customers.&nbsp;</p> <p>Millennials were born between 1982&nbsp;and 2003, and are generally accepted&nbsp;as the most tech-savvy generation. Many still live at home and have a decent amount of disposable income. They have had instant access to information at their fingertips for the majority of their lives, and their patience with traditional customer service channels is very thin.</p> <div class="hs-featured-image-wrapper"> <a href="https://www.onbrand24.com/blog/5-customer-service-tips-for-engaging-with-millennials" title="" class="hs-featured-image-link"> <img src="https://www.onbrand24.com/hubfs/Blog_Images/bigstock-Beautiful-Girl-Using-Her-Mobil-82551185.jpg" alt="5 Customer Service Tips for Engaging with Millennials" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"> </a> </div> <div> &nbsp; </div> <h2 style="text-align: center;"><strong></strong></h2> <h2 style="text-align: center;"><strong>Looking for customer service tips that resonate with&nbsp;TODAY's buyers?</strong></h2> <p>According to the “Cone Communications Impact Study” of 2014, millennial’s are spending more than $1 Trillion dollars on consumer goods.&nbsp; With this number set for growth every year for the foreseeable future, it is imperative for your business to understand how this rapidly growing population segment will need to be serviced as customers.&nbsp;</p> <p>Millennials were born between 1982&nbsp;and 2003, and are generally accepted&nbsp;as the most tech-savvy generation. Many still live at home and have a decent amount of disposable income. They have had instant access to information at their fingertips for the majority of their lives, and their patience with traditional customer service channels is very thin.</p> <img src="https://track.hubspot.com/__ptq.gif?a=393342&amp;k=14&amp;r=https%3A%2F%2Fwww.onbrand24.com%2Fblog%2F5-customer-service-tips-for-engaging-with-millennials&amp;bu=https%253A%252F%252Fwww.onbrand24.com%252Fblog&amp;bvt=rss" alt="" width="1" height="1" style="min-height:1px!important;width:1px!important;border-width:0!important;margin-top:0!important;margin-bottom:0!important;margin-right:0!important;margin-left:0!important;padding-top:0!important;padding-bottom:0!important;padding-right:0!important;padding-left:0!important; "> Customer Service Customer Experience Millennials Wed, 09 Dec 2015 14:30:00 GMT bbreitborde@onbrand24.com (Betsy Breitborde) https://www.onbrand24.com/blog/5-customer-service-tips-for-engaging-with-millennials 2015-12-09T14:30:00Z