OnBrand24, provider of outsourced domestic call center services headquartered in Massachusetts, is opening a new contact center facility in Savannah and has begun hiring representatives and administrators.
OnBrand24, recently recognized by Inc. Magazine as one of America's top 5,000 fastest growing private companies, has grown by more than 50 percent over the past two years and currently has 250 employees and approximately 100 clients. The company has clients across the United States and in the U.K.
“Savannah is a perfect place for our next stage of growth,” said OnBrand24 CEO Mark Fichera. “The area has a highly educated, high-skill workforce and a business-friendly economic climate. We are confident we will grow quickly and hire many employees.”
The new call center facility, located in the Islands Mall Shopping Center on Johnny Mercer Boulevard on Wilmington Island, is under the management of OnBrand24 Vice President of Sales/Southeast Operations, Jeff Velodota, a Savannah resident.
“Our Savannah operation will be a great addition to our headquarters in the Boston area,” said Velodota. “Having two call centers in different territories provides our clients with site redundancy. We also can offer businesses with clients in the southeast with local representation. Our Savannah staff will provide accent-neutral support for our national clients and some ‘southern charm’ for our regional partners. We couldn't be more excited."
Velodota cited the assistance of the Savannah Economic Development Authority (SEDA) and the Savannah Chamber of Commerce. “They helped us understand local business regulations and requirements, and informed us of tax incentives offered by the state that encourage businesses to come to Georgia,” he said.
OnBrand24 delivers domestic inbound 24/7 customer service, healthcare support, order processing and help desk support as well as outbound sales, lead generation, appointment setting and market research services. Verticals serviced include retail, catalog, ecommerce, food & beverage, technology, healthcare, business services (membership, merchant loyalty and continuity), insurance and manufacturing. The company develops customized solutions that include the personalized attention of OnBrand24 senior management.
“Our growth is based on several factors,” said Fichera. “We deliver excellent contact center support fully customized to the unique needs of our clients. We offer an ‘advanced agent model,’ which means we only hire experienced and educated representatives; and we have a premise-based staffing model, in which all of our employees work on-site for better quality assurance, work performance monitoring, teamwork and knowledge sharing.”
Velodota noted that OnBrand24’s growth stems from the company’s emphasis on accountability and transparency. All calls are recorded, providing clients with open access to agent conversations with customers. OnBrand24 also provides detailed reports that tabulate all calls, emails and chat interactions.