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INSURANCE ANSWERING SERVICE & BPO

Insurance Call Center Outsourcing

Our insurance call center agents can convert prospects into clients maximizing your conversions while lowering your costs.
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Insurance call center outsourcing and BPO services

Multichannel insurance support that converts and retains

OnBrand24 is a leading call center in the insurance industry. We use multichannel solutions to improve response times, automate processes, and simplify your service. Our call center agents can convert prospects into clients maximizing your conversions while lowering your costs.

OnBrand24 unifies sales and customer care to deliver an end-to-end multichannel experience. Our agents make that human connection with your clients and deliver lead generation, customer service, and best-in-class technology. OnBrand24's operating model is resilient and scalable even in shifting market conditions. OnBrand24 is performance-driven, and our agents assigned to your team will meet and exceed your KPIs to ensure your ROI.

Insurance customer support specialist

Multichannel Solutions

Multichannel solutions that improve response times, automate processes, and simplify your service.

Conversion-Focused Agents

Agents who convert prospects into clients, maximizing conversions while lowering your costs.

KPI-Driven Performance

Performance-driven teams that meet and exceed your KPIs to ensure your ROI.
OnBrand24 call center specialists have supported the following:
THE ONBRAND24 DIFFERENCE

A Generic Call Center vs Insurance Specialists

Your customers need consistent support when they reach out for insurance services.

The usual call center offering

  • Fixed headcount that buckles during peak enrollment periods.
  • Sales and service run as separate silos with no shared context.
  • No accountability to your KPIs or your ROI.

OnBrand24 insurance CX

  • Weekly, daily, and hourly volume monitoring to proactively reach peak staffing.
  • Sales and customer care unified into one end-to-end multichannel experience.
  • Performance-driven agents who meet and exceed your KPIs to ensure your ROI.
INSURANCE CALL CENTER SERVICES

What Our Insurance BPO Delivers

End-to-end support across policies, members, and growth.

Policy Support & Inquiries

Home, auto, and life policy support: inquiries answered accurately and consistently across every channel your policyholders use.
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Member Enrollment

Member enrollment handled by customer care experts who provide seamless and contextual support across your channels.
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Lead Generation

Lead generation programs that convert prospects into clients, maximizing your conversions while lowering your costs.
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Appointment Setting

Appointment setting that connects your producers and agents with qualified prospects, ready to talk coverage.
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Peak Enrollment Agility

Peak enrollment agility: we quickly scale and assign agent headcount, monitoring weekly, daily, and hourly volume to proactively reach peak staffing.
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Resilient Technology & Operations

Best-in-class technology paired with the human connection, in an operating model that stays resilient and scalable in shifting market conditions.
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HIPPA Compliant
PCI DSS Compliant
AICPA-SOC
BBB Acredited Business
ISO 27001
PEAK ENROLLMENT AGILITY

How We Stay Ahead of Your Volume

Consistent support for your customers, even at the height of enrollment season.
1

Monitor Volume

We monitor weekly, daily, and hourly volume so staffing decisions are made before the surge hits.
2

Scale Headcount

Our strategies enable us to quickly scale and assign agent headcount to handle your peak enrollment periods.
3

Meet Customers Everywhere

Customer care experts meet your customers where they are with seamless, contextual support across your channels.
4

Exceed KPIs

Performance-driven agents meet and exceed your KPIs to ensure your ROI, season after season.
BY THE NUMBERS

Insurance CX, Covered

30+

YEARS OF SERVICE EXCELLENCE
A model of call center service excellence refined over three decades of client partnerships.

HOURLY

VOLUME MONITORING
Weekly, daily, and hourly volume monitoring to proactively reach peak staffing.

LEVEL 1

PCI DSS CERTIFIED
Payment card data handled to the highest level of PCI DSS certification.

6

INSURANCE SUPPORT PROGRAMS
Home and auto, life, policy inquiries, member enrollment, lead generation, and appointment setting.
RELATED SERVICES

Programs That Pair Well With Insurance CX

Customer Win-Back

Our customer win-back programs motivate inactive customers to take a fresh look at your products, services and brand. Inspire inactive customers back on board.
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B2B List/Database Scrubbing

Update your customer contact information and identify new buyers with OnBrand24 List/Database Scrubbing Outsourcing Services.
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Appointment Setting

Fill your calendar with quality sales opportunities. OnBrand24 outbound brand specialists will help to streamline all of your Appointment setting needs.
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B2B Lead Generation

B2B lead generation programs that keep your producers' pipelines full of qualified insurance prospects.
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Specialized CX programs for every industry we serve

See all industries we serve

Insurance customer support specialist

Scalable Solutions

Scale staffing for peak enrollment and seasonal surges without rebuilding your operation.

Smart Automation

Blend experienced agents with automation and AI to improve consistency, efficiency, and policyholder satisfaction.

Performance Insights

Turn interaction data into actionable insights that improve service quality, retention, and operations decisions.
FREQUENTLY ASKED QUESTIONS

Insurance Call Center Outsourcing, Answered

What is an insurance answering service?

An insurance answering service provides trained call center specialists who handle policyholder calls on your behalf: policy inquiries, home and auto policy support, life policy support, and member enrollment, with seamless support across your channels. As an insurance agency answering service, OnBrand24 supports both carriers and independent agencies, so no policyholder call goes unanswered.

Convert more prospects. Keep more policyholders.

  • Agents who convert prospects into clients while lowering your costs
  • Peak enrollment agility with weekly, daily, and hourly volume monitoring
  • Performance-driven teams that meet and exceed your KPIs
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