Delivering an excellent customer experience starts with great customer service representatives, and OnBrand24 has them. Our agents are true Brand Ambassadors, acting as a transparent extension of your brand.
If you require inbound call center services such as order taking / order processing, help desk, live chat support, email services or social media monitoring, OnBrand24 has the agent talent and management experience to deliver the outsourcing solution you need. We'll increase your average sales order, boost brand loyalty, articulate your product and brand messages all while lowering your business costs -- just as we've done for our clients for more than 30 years.
With OnBrand24's "Advanced Agent Model," you get inbound customer service specialists with the experience, education and professionalism that exceed contact center industry norms. Provide superior customer experience with our customer service outsourcing solutions.
OnBrand24 separates itself from the competition by hiring more experienced, more mature, and more educated call center agents. These factors aide in the ability of our representatives to achieve higher first call resolution rates, as well as an overall more pleasant customer experience.
Our management team has been in place for over 10 years with zero turnover. This continuity has aided in our incredible growth over the last decade. OnBrand24 has some of the finest talent in our supervisory ranks as well. Creating a career path for our employees is just one reason why we are able to keep our talent longer, maintain continuity in programs more steadily, and keep training costs to a minimum.
Our inbound customer service outsourcing provides your company the contact center associates, training, facilities, technologies, and operational expertise to create exceptional customer experiences across all touchpoints.
Check out how OnBrand24's customer service solutions have helped Virgin Pulse. A health and wellness company offering innovative technology to improve overall lifestyle habits for the employees of its clients.
OnBrand24 serves the role of both semi and dedicated outsourced call center customer service or lead generation support team for many of our clients (they do not have either internal staff or another contact center running in parallel to us) and has evolved a model of call center service excellence for 30+ years designed to provide maximum ROI to our partners in an environment built to ensure maximum up-time and compliance with industry best standards.
