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Multi-Channel Customer Service Outsourcing

We do more than just customer service.  We aim to deliver outstanding customer experiences to your customers, increasing brand loyalty.

The Omni-Channel Customer Service Experience

Delivering an excellent customer experience starts with great customer service representatives, and OnBrand24 has them. Our agents are true Brand Ambassadors, acting as a transparent extension of your brand.

If you require inbound call center services such as order taking / order processing, help desk, chat support, email services or social media monitoring, OnBrand24 has the agent talent and management experience to deliver the outsourcing solution you need. We'll increase your average sales order, boost brand loyalty, articulate your product and brand messages all while lowering your business costs -- just as we've done for our clients for more than 30 years.

Advanced Agent Model

With OnBrand24's "Advanced Agent Model," you get inbound customer service specialists with the experience, education and professionalism that exceed contact center industry norms.

OnBrand24 separates itself from the competition by hiring more experienced, more mature, and more educated call center agents.  These factors aide in the ability of our representatives to achieve higher first call resolution rates, as well as an overall more pleasant customer experience.  

Our management team has been in place for over 10 years with zero turnover.  This continuity has aided in our incredible growth over the last decade.  OnBrand24 has some of the finest talent in our supervisory ranks as well.  Creating a career path for our employees is just one reason why we are able to keep our talent longer, maintain continuity in programs more steadily, and keep training costs to a minimum.  

Learn More from our Virgin Pulse Case Study

Check out how OnBrand24's customer service solutions have helped Virgin Pulse.  A health and wellness company offering innovative technology to improve overall lifestyle habits for the employees of its clients.

Virgin Case Study

Meet Our Agents

Check out OnBrand24's case histories on call center customer service and B2B lead generation - cold calling and appointment setting

Our customer service teams are trained by the Sandler Sales Institute

We're trained by the Sandler
Sales Institute.

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