EDUCATION CALL CENTER OUTSOURCING
Education CX Solutions
Trained and talented education specialists will help your students navigate the challenges of the application process, registration, and student enrollment.
Help guide your students' academic journey
Help guide your students' academic journey with OnBrand24's call center agents. OnBrand24's trained and talented higher education specialists will help your students navigate the challenges and obstacles of the application process, registration, student enrollment, as well as exploring academic opportunities at your institution. As a partner of nationally recognized educational institutions, OnBrand24 has a proven record as an education call center that stays current with technological innovations in education.
Online learning platforms have transformed education into an immersive, multimedia experience. OnBrand24 can staff a team to work with your educational institution to provide a wide spectrum of services, from student support and live chat to help desk and student financial services support.
OnBrand24 can staff a team to provide a wide spectrum of services that includes:
- Student Enrollment
- Registration
- Application Process/Status
- Live Chat
- SMS/Text
- Social Media Monitoring
- Digital and Web Lead Opt-In
- Help Desk
- Student Financial Services Support
THE ONBRAND24 DIFFERENCE
A Generic Call Center vs Education Specialists
Enrollment deadlines, financial aid questions, and anxious applicants deserve specialists, not script readers.
The usual call center offering
- Agents who don't know your programs, deadlines, or processes.
- Phone-only support while students live on chat, text, and social.
- Staffing that can't flex for enrollment and registration surges.
OnBrand24 education CX
- Trained higher education specialists who guide students through every step.
- Phone, live chat, SMS/text, social media, and web lead channels covered.
- Teams staffed to your institution and scaled for enrollment seasons.
EDUCATION SERVICES
A Wide Spectrum of Student Support Services
From first inquiry to financial aid, every student touchpoint covered on the channels students actually use.
Student Enrollment & Registration
Specialists guide prospective students through enrollment and registration, removing the obstacles that cause applicants to stall or drop out of the funnel.
Application Process & Status
Application process and status support that answers questions quickly, so students stay confident and on track through decision day.
Live Chat & SMS/Text
Live chat and SMS/text support that meets students on the channels they prefer, with fast answers during the moments that matter.
Social Media & Digital Leads
Social media monitoring plus digital and web lead opt-in support, so interest from any channel is captured and followed up.
Help Desk
Help desk support for the online learning platforms and tools that now power an immersive, multimedia education experience.
Student Financial Services
Student financial services support that helps students navigate one of the most sensitive parts of their academic journey.
ENROLLMENT SEASON READINESS
How We Support the Academic Calendar
From recruitment through registration, our teams align to your institution's calendar and systems.
1
Capture Interest
Digital and web lead opt-in support captures interest from every channel and starts the student relationship.
2
Guide Applicants
Specialists walk applicants through the application process and status questions, keeping momentum toward enrollment.
3
Enroll & Register
Enrollment, registration, and student financial services support get students to the first day of class.
4
Support All Term
Help desk and omnichannel support keep students connected to online learning platforms all term long.
BY THE NUMBERS
Education CX, Covered
30+
YEARS OF EXPERIENCE
Three decades of call center excellence behind every education program.
9
STUDENT SUPPORT SERVICES
Student support services spanning enrollment, applications, channels, help desk, and financial services.
5
STUDENT CHANNELS
Phone, live chat, SMS/text, social media, and digital web channels covered.
24/7
COVERAGE AVAILABLE
Round-the-clock coverage available, because students don't only need help during office hours.
RELATED SERVICES
Programs That Pair Well With Education CX
Customer Win-Back
Our customer win-back programs motivate inactive customers to take a fresh look at your products, services, and brand. Inspire inactive customers back on board.
B2B List/Database Scrubbing
Update your contact information and identify new prospects with OnBrand24 data cleansing and list scrubbing services, keeping your student and alumni databases accurate.
Seasonal Scalability
Enrollment and registration volume is seasonal by nature. Scale your student support team up for open enrollment and back down between terms.
Specialized CX programs for every industry we serve
FREQUENTLY ASKED QUESTIONS
Education Call Center Outsourcing, Answered
What education call center services does OnBrand24 provide?
We provide student enrollment, registration, application process and status support, live chat, SMS/text, social media monitoring, digital and web lead opt-in, help desk, and student financial services support.
Do you have experience with recognized institutions?
Yes. As a partner of nationally recognized educational institutions, OnBrand24 has a proven record as an education call center that stays current with technological innovations in education.
How do your agents help students through enrollment?
Our trained higher education specialists help students navigate the challenges and obstacles of the application process, registration, and enrollment, while also helping them explore academic opportunities at your institution.
Which channels can students use to reach support?
We meet students where they are: phone, live chat, SMS/text, social media, and digital web channels, so no inquiry goes unanswered regardless of how it arrives.
Can you support our online learning platforms?
Yes. Online learning platforms have transformed education into an immersive, multimedia experience, and our teams provide help desk support for the platforms and tools your students rely on.
Make every enrollment season your easiest one yet.
- Trained higher education specialists guiding every student
- Enrollment, registration, applications, and financial services support
- Phone, chat, SMS, social, and web channels covered