MEDIA & ENTERTAINMENT SUPPORT & BPO

Media & Entertainment Call Center Outsourcing

From gaming and streaming to content delivery, media and entertainment platforms lead the way in truly personalized experiences. OnBrand24 delivers the customer support to match.

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Media and entertainment call center outsourcing and BPO services

Support built for how audiences watch, play, and listen

From gaming, streaming, to content delivering, media and entertainment platforms are leading the way in providing truly personalized experiences, and they need the customer service to match. With endless content to be binged and competing subscription services available to binge on, it’s more important than ever to build long-term connections with customers, provide fast service and deliver customer support that’s as personalized as your movie recommendations.

OnBrand24 delivers omnichannel customer support across voice, chat, email, and social, backed by best-in-class technology and performance-driven agents who meet and exceed your KPIs to ensure your ROI.

Media and entertainment customer support specialist

Personalized Omnichannel CX

Support across voice, chat, email, and social that’s as personalized as your recommendation engine.

Long-Term Subscriber Connections

Fast service and personalized support that build long-term connections with customers and reduce churn.

Revenue-Generating Support

Cross-sell, upsell, and lead and revenue generation programs that turn service interactions into growth.

THE ONBRAND24 DIFFERENCE

A Generic Call Center vs Media & Entertainment Specialists

Your subscribers need consistent support when they reach out, on every channel.

The usual call center offering

Scripted, one-size-fits-all support that clashes with a personalized product.
Voice-only coverage while your audience lives on chat and social.
No accountability to your KPIs or your ROI.

OnBrand24 media & entertainment CX

Customer support that’s as personalized as your movie recommendations.
Omnichannel coverage across voice, chat, email, and social, 24/7/365.
Performance-driven agents who meet and exceed your KPIs to ensure your ROI.

MEDIA & ENTERTAINMENT CALL CENTER SERVICES

What Our Media & Entertainment BPO Delivers

End-to-end support across subscribers, revenue, and operations.

Onboarding & Welcome Programs

Welcome, wellness, and onboarding programs that turn new subscribers into engaged, long-term customers.

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Cross-Sell & Upsell

Cross-sell and upsell programs that grow revenue per subscriber without disrupting the experience.

Explore up-selling & cross-selling

Order Management & Back Office

Order management and back-office support handled accurately behind the scenes, so your team stays focused on content.

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Inquiries, Education & Technical Support

Account inquiries, subscriber education, and technical support resolved fast on every channel.

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Lead & Revenue Generation

Lead and revenue generation programs that convert prospects into subscribers while lowering your costs.

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Retention & Omnichannel Support

Customer retention and analysis paired with omnichannel customer support that meets subscribers wherever they watch, play, and listen.

Explore customer win-back

LAUNCH-READY OPERATIONS

How We Stay Ahead of Your Volume

Consistent support for your audience, even at the height of a premiere or launch.

Scale for Launches

We quickly scale and assign agent headcount for premieres, game launches, and viral surges.

Monitor Volume

Weekly, daily, and hourly volume monitoring so staffing decisions are made before demand spikes.

Meet Audiences Everywhere

Customer care experts meet your customers where they are with seamless, contextual support across your channels.

Exceed KPIs

Performance-driven agents meet and exceed your KPIs to ensure your ROI, season after season.

BY THE NUMBERS

Media & Entertainment CX, On Cue

30+

YEARS OF SERVICE EXCELLENCE

A model of call center service excellence refined over three decades of client partnerships.

24/7

AROUND-THE-CLOCK COVERAGE

Coverage every hour of every day for subscribers who stream, game, and shop around the clock.

LEVEL 1

PCI DSS CERTIFIED

Payment card data handled to the highest level of PCI DSS certification.

10

MEDIA SUPPORT PROGRAMS

Welcome, cross-sell and upsell, order management, inquiries, revenue generation, back office, onboarding, technical support, retention, and omnichannel support.

RELATED SERVICES

Programs That Pair Well With Media & Entertainment CX

Help Desk Support

We're here to offer outstanding customer service with our 24/7 Call Center Solutions. We're committed to transparency and accountability.

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24/7 Call Center Outsourcing

Missing sales and opportunities to interact with customers costs more than frustration. OnBrand24 is ready for your customers 24/7/365 - we never close.

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Technical Support

Multichannel technical support that resolves subscriber issues fast, from account access to streaming quality.

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Social Media Support

Meet your audience where they talk about you, with social media support that protects your brand in public channels.

Explore social media support

Specialized CX programs for every industry we serve

See all industries we serve

OnBrand24 media and entertainment industry call center support

Scalable Solutions

Scale staffing for launches, premieres, and seasonal surges without rebuilding your operation.

Smart Automation

Blend experienced agents with automation and AI to improve consistency, efficiency, and subscriber satisfaction.

Performance Insights

Turn interaction data into actionable insights that improve service quality, retention, and content decisions.

FREQUENTLY ASKED QUESTIONS

Media & Entertainment Outsourcing, Answered

What is media and entertainment call center outsourcing?

Media and entertainment call center outsourcing means partnering with a call center like OnBrand24 to run subscriber-facing operations: onboarding, account inquiries, technical support, order management, and omnichannel customer support, delivered by trained specialists.