Scalable Technology & SaaS Call Center Support

Technology and SaaS call center support helps software companies manage customer service and technical inquiries related to product usage, onboarding, account management, billing, and troubleshooting. OnBrand24 delivers technology and SaaS support through trained agents, integrated call center technology, and scalable delivery models. Our services help software companies improve customer experience, reduce internal strain, and support users across the full customer lifecycle.

Yes. OnBrand24 provides Tier 1 and Tier 2 technical support designed to resolve common and advanced software issues efficiently. Our agents handle diagnostics, configuration assistance, issue replication, and documented escalation to internal engineering or Tier 3 teams when required. We integrate with your ticketing systems and knowledge bases to ensure accurate resolution and consistent documentation.

Yes. OnBrand24 operates secure, enterprise-grade contact center platforms with encrypted data in transit and at rest. Our infrastructure meets SysTrust certification standards and is fully compliant with PCI DSS requirements. We use secure access controls, redundant systems, off-site data replication, and disaster recovery protocols to protect sensitive customer and payment data while ensuring maximum uptime.

Yes. OnBrand24’s technology infrastructure and staffing models are built for agility. We scale support rapidly during product launches, feature releases, onboarding surges, marketing campaigns, and periods of hypergrowth. Our cloud-based systems, redundant resources, and experienced workforce allow us to support projects of any size without compromising service quality or security.

Yes. OnBrand24 delivers omnichannel technology and SaaS customer support across phone, email, live chat, ticketing systems, and digital platforms. Our cloud-based contact center technology enables seamless routing, real-time reporting, and consistent service across channels, ensuring software users receive timely and reliable support wherever they engage.

OnBrand24 uses advanced cloud-based contact center platforms, including Five9, to support complex routing, reporting, and application requirements. Our technology enables custom scripting, CRM integration, live chat, order processing, call recording, quality monitoring, and real-time analytics. Fully redundant systems and off-site disaster recovery ensure continuous operation and reliable service delivery.

Yes. OnBrand24 supports startups, hypergrowth SaaS companies, and established technology organizations. Our flexible engagement models allow companies to start small, test programs, and scale quickly as user demand grows. We act as a dedicated or semi-dedicated extension of your team, delivering consistent customer support as your business evolves.