AUTOMOTIVE CALL CENTER OUTSOURCING

Automotive CX Solutions

We help manage each phase of the automotive customer lifecycle, from Appointment Scheduling Services to Recall Notifications and Customer Service Surveys.

Request a Free Quote

Book a 15-Minute Call

Automotive call center outsourcing for brands, dealers, and OEMs

30+ years of experience across brands, dealers, and startups

Today's automotive landscape brings new challenges to the automotive industry. At OnBrand24, we have 30+ years of experience helping automotive brands, dealers, and new startups deliver exceptional customer experience, customer support, conversational messaging, and omnichannel technology to your customers. OnBrand24's tenured call center agents will help manage your entire customer lifecycle by leveraging your data to drive a more profitable outcome. We strive to deliver an extraordinary customer experience every single day.

Our core strengths focus on personalized customer support and a smooth transition into Automation & AI, building a customized cutting-edge solution with multichannel engagement strategies that will increase your profitability while decreasing your costs. We can connect your online customers to dealers and OEMs, and our skilled, mature, and experienced outbound agents will engage new prospects with targeted outbound campaigns featuring your current new buying and leasing offers.

OnBrand24's knowledge management team is a cut above the usual call center offerings. We have some of the most seasoned senior staff in the industry who will work with you to train our agents to help create and design a personalized knowledgebase to your customer's satisfaction.

Automotive manufacturing and OEM customer experience support

Automotive Expertise

Bring proven contact center experience to every interaction across manufacturers, dealerships, mobility providers, and growing automotive brands.

Omnichannel Engagement

Connect customers through voice, chat, email, SMS, and self-service experiences designed around how they prefer to communicate.

Lifecycle Support

Support the entire ownership journey, from lead conversion and vehicle purchase through service, warranty, renewal, and retention.

Vehicle Purchase
Emergency Roadside Assistance
Concierge Services
Fleet Management
Ride-Sharing Services
Auto-maintenance Scheduling

THE ONBRAND24 DIFFERENCE

A Generic Call Center vs Automotive CX Specialists

When was the last time you evaluated your customer service? Our agents are regularly tested for Response Time, Language, Empathy, Clarity, Simplicity, Creating Solutions, and Quality. We hire and train the best of the best. Ask to see a sample of our CSAT scores.

The usual call center offering

Script readers with no automotive product knowledge.
One channel, business hours only, no self-service option.
No accountability for CSAT, first call resolution, or handle time.

OnBrand24 automotive CX

Tenured agents trained on a personalized automotive knowledgebase.
24/7 availability across all channels, with conversational self-service.
Agents tested on seven CSAT dimensions, with scores you can review.

AUTOMOTIVE SERVICES

Coverage Across the Entire Customer Lifecycle

From the first appointment to the end of the lease, our teams handle the conversations that keep customers loyal.

Appointment Scheduling Services

Let OnBrand24's appointment setting professionals make qualified service appointments for your customers, booking appointments directly onto your calendar and integrating them with your CRM. Need lead qualification, up-selling, or cross-selling? Our outbound agents make the calls for you, engaging your customers in a friendly, professional, and timely manner.

Recall Notifications

Safety is priority in the automotive industry, and our agents have extensive experience handling the most sensitive recall and at-risk events. Recalls are time-critical, and your brand reputation is your most valuable asset. Our dedicated agents act as your brand ambassadors, contacting your customers 24/7 to ensure recall facts are communicated clearly and directly, fielding calls and inquiries on your customers' preferred channels so consumers stay loyal.

Collections & Accounts Receivable

OnBrand24 agents help businesses recover the money they are owed. Our agents are trained to be professional and ethical: a well-trained agent provides consistency and stability, and that means higher recoveries on your collections accounts. Recovery efforts are a reflection of your business, so we reach beyond minimal regulatory compliance requirements with a continued commitment to integrity, honesty, and professionalism.

Lead Follow-Ups

Our trained, professional outbound specialists reach out to your prospects and book meetings for your sales team. OnBrand24 agents are experts at lead follow-ups, and we guarantee a productivity rate of 17-22 calls per hour, per rep, nurturing your leads with useful content while creating a follow-up schedule in the communication channels of your choosing. Our outbound lead generators won't let a lead slip away.

Warranty Service

Your warranty service is your fulfillment of the manufacturer's promise. OnBrand24 brand ambassador agents stand behind your product and reach out to customers whose warranties may be expiring. Our customer support experts are skilled in selling extended warranties and added coverage to bolster your sales.

Loan & Lease Ends

Our automotive call center experts proactively reach out to your customers when their loan or lease is about to expire. Contacting your customers with your dealership's newest sale or lease opportunity builds loyalty and bolsters your sales.

AUTOMATION & AI

Optimize CX with Automotive Automation

OnBrand24's conversational messaging drives your service costs down by allowing your customer to choose their own self-service. Automation & AI augments the contact center and customer service experience (CX). By choosing automotive call center outsourcing for your company, you are enabling 24/7 availability across all channels, providing a consistent and compliant response to all of your customer queries. How satisfied would your customers be if you could improve first call resolution and average handle time by diverting Tier 0 and Tier 1 interactions? This frees up individual human interaction for your more complex interactions. Our automation, AI, and RPA solutions make that all possible.

Self-Service First

Conversational messaging lets customers choose self-service on the channel they prefer, driving service costs down.

Automate Tier 0 & 1

Automation, AI, and RPA divert Tier 0 and Tier 1 interactions, improving first call resolution and average handle time.

Humans for Complex Work

Tenured human agents are freed up for your more complex, high-value customer interactions.

Always On, Always Compliant

24/7 availability across all channels delivers consistent, compliant responses to every customer query.

Automotive automation capabilities

Automotive service appointment scheduling and customer support

Customer Care

Deliver knowledgeable omnichannel support that keeps drivers informed, resolves concerns quickly, and builds lasting loyalty to your brand.

Sales & Scheduling

Capture every opportunity through professional lead follow-up, service scheduling, lease-end outreach, and extended-warranty sales support for dealerships.

Roadside & Recall Support

Provide around-the-clock roadside assistance and time-sensitive recall communications that protect customers, strengthen trust, and safeguard your brand.

BY THE NUMBERS

Automotive CX, Measured

30+

YEARS OF EXPERIENCE

Helping automotive brands, dealers, and startups deliver exceptional customer experience.

17-22

CALLS PER HOUR, PER REP

Guaranteed outbound productivity rate on lead follow-up programs.

24/7

ALL-CHANNEL AVAILABILITY

Availability across all channels for consistent, compliant customer responses.

7

CSAT DIMENSIONS TESTED

Response Time, Language, Empathy, Clarity, Simplicity, Creating Solutions, and Quality.

WHY ONBRAND24

Built to Protect Your Brand at Every Touchpoint

Knowledge Management Team

Some of the most seasoned senior staff in the industry work with you to train our agents and design a personalized knowledgebase to your customer's satisfaction.

Customer Satisfaction Guaranteed

Agents are regularly tested for Response Time, Language, Empathy, Clarity, Simplicity, Creating Solutions, and Quality. We hire and train the best of the best. Ask to see a sample of our CSAT scores.

Connecting Buyers, Dealers & OEMs

We connect your online customers to dealers and OEMs, and our skilled, experienced outbound agents engage new prospects with campaigns featuring your current buying and leasing offers.

Compliance & Integrity

From PCI DSS Level 1 data security to collections practices that reach beyond minimal regulatory requirements, integrity and compliance run through every program.

Specialized CX programs for every industry we serve

See all industries we serve

Scalable Solutions

Scale staffing and support as demand changes, from seasonal sales surges to unexpected recalls and roadside emergencies.

Smart Automation

Blend experienced agents with automation, AI, and self-service tools to improve speed, consistency, efficiency, and customer satisfaction.

Performance Insights

Turn customer interaction data into actionable insights that improve service quality, sales performance, retention, and operational decisions.

FREQUENTLY ASKED QUESTIONS

Automotive Call Center Outsourcing, Answered

What automotive call center services does OnBrand24 provide?

We cover the entire automotive customer lifecycle: appointment scheduling, recall notifications, collections and accounts receivable, lead follow-ups, warranty service, loan and lease-end outreach, plus vehicle purchase support, emergency roadside assistance, concierge services, fleet management, ride-sharing support, and auto-maintenance scheduling.