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What Does it Mean To Be On-Brand?

Jamie Sharp

What is Branding, Why Is it Important? 

Branding is the promotion of a particular product or company by means of advertising and distinctive design. One of the most important reasons to develop a comprehensive and effective strategy for your brand is to gain recognition and build brand loyalty. This has always included most importantly the company's logo, typography, slogans and color schemes. In more recent years branding has become about much more than just logos and color schemes. Nowadays a brand includes every single touch-point your customers have with your company. That of course includes the customer service experience, especially in today's fast-paced technological world. The ever growing use of social media can make or break the company's brand loyalty.

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Topics: Call Center Outsourcing, Brand Loyalty

Increase Sales With An Outsourced Telemarketing Services Provider

Julia Marlowe

Best-In-Class Outsourced Telemarketing Services

With the right vendor, telemarketing is a highly effective and cost-efficient strategy for acquiring and retaining customers. OnBrand24 provides a scalable outbound operation that consistently meets and exceeds key metrics while maintaining strict and comprehensive compliance adherence.

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Topics: B2B Lead Generation, Telemarketing Services, Outbound Call Center Solutions, Benefits of outsourcing to a call center

The Spirit of Comradery

Betsy Breitborde

OnBrand24’s Vice President of Business Development, Rhonda Rohtstein, has recently been named President of SOCAP’s New England Chapter. SOCAP (Society of Consumer Affairs Professionals) is a 40-year old international network of professionals committed to customer successand consumer affairs. Members of SOCAP represent businesses and organizations engaged in promoting best practices in customer services. Their members are involved in relationship management, contact centers, sales, marketing, systems integration management, etc.

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Don't Lose That Sale! Online Order Processing is No Longer Optional…

Jamie Sharp

24/7 Customer Service...

It is vital to any business having live agents ready to assist customers at any given moment of the day or week. Revenue is lost when sales are not generated after hours due to a lack of live representation when needed. Just because businesses follow a 9-to-5 workday, does not mean customers only make orders from 9-to-5. The importance of having 24/7 agents at the ready with customer orders or inquiries makes the online order process smoother, therefore raising customer satisfaction significantly. Imagine walking into your favorite 24-hour super store- how happy are you when there is almost no one on staff to answer your questions, and only 2 registers open?

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OnBrand24 Call Center Partners with Local Fulfillment Center

Jamie Sharp

OnBrand24 and Barrett Distribution Centers Initiate Strategic Partnership To Support Growing Demand for Integrated e-Commerce Fulfillment & Customer Support Services

Beverly, MA and Franklin, MA - OnBrand24 Inc. and Barrett Distribution Centers Inc., announced a strategic partnership to provide call center and product fulfillment solutions seamlessly for mutual consumer packaged goods customers.

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3 Simple Ways to Increase Revenue by Single-Tasking

Laura Jurasek

What is Single-Tasking? Single-tasking, also known as Monotasking, is the exercise of focusing on one task and reducing interruptions until the task is completed or a significant period of time has passed. Sales people are pulled in so many directions with constant distractions.

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Topics: Outbound Call Center Solutions

5 Vital Characteristics of Successful Customer Service Agents

Jamie Sharp
Let’s face it - when outsourcing customer service, you are entrusting a partner to treat your most precious asset-your customers- with the utmost respect, care and professionalism.  Creating an environment in a third party call center starts with having the right culture, DNA, and values to achieve this goal in hiring, training, and deploying resources to their partners.  According to OnBrand24’s COO Michael Moody, there are a handful of vital characteristics each team member must possess.
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Topics: Customer Service, Call Center Agent

OnBrand24 hosts SOCAP New England Chapter Meeting

Jamie Sharp

 

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Topics: Customer Service, QA, Quality Assurance, Inbound Call Center Services, Call Centers, Tradeshows

OnBrand24 Savannah adding jobs, celebrating growth and expansion

Jamie Sharp

       

     OnBrand24 opened the Savannah, GA call center a little over 2 years ago, with only 8 representatives.  On Tuesday, OnBrand24 announced the remodel of a new space in the Chatham Center Drive area to house nearly 200 representatives.  Due to the explosive growth in the company over the last 2 years, OnBrand24 is expanding rapidly to fufill the needs of our customers, enabling us to scale up for seasonality and for organic program growth. 

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Topics: Call Center Solutions, Call Center Outsourcing

How to Increase Sales by Being Open Longer

Jamie Sharp

Want to know how to Increase Sales by Being Open 24/7?

While it’s true that competition for consumer awareness, sales and loyalty is greater than ever before, there are still a myriad strategies a company can employ in order to stand out from their competitors.

And set themselves apart a business MUST - by meeting a prospect’s needs in ways that other companies cannot or will not, or by being more exceptional at consumer accommodation than every other.

Here are just a few of the means by which an individual company may accomplish this goal:

  • Competitive pricing - check...
  • Convenience - check...
  • Expediency - check...
  • Flexibility - um...
  • Superior knowledge & expertise - check...
  • Customizable service options - check...
  • Cutting-edge technology - well...
  • Exceptional courtesy & professionalism - check... I think
  • High quality products/services - check... definitely

But even with all of these best qualities at optimal levels, there’s still one critical component that, when neglected, will ultimately diminish ability to increase sales in such a competitive climate: availability. When all other factors are taken into consideration, if a company is not readily on-hand to be of service, none of the above qualities will make a difference.

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Topics: Inbound Call Center Services, Call Centers