OnBrand24 call centers are open 24 hours a day, 7 days a week, 365 days a year. We can manage 100% of your order taking service needs or just provide overflow / after-hours support coverage. Our Brand Ambassador specialists are trained to become an extension of your company by undergoing brand and product specific training, customized by you or one of our dedicated training managers. OnBrand24 works in collaboration with our partners for order processing call center training 24/7/365, so they never miss a sale.
With our order taking services, you have the ability to customize your inbound call center program according to what works best for you. Our agents can enter orders directly into an existing e-commerce website. Your orders arrive in real-time; no files to export, no hassle. Ready to be fulfilled. We can also have orders processed through our existing Mail Order Management software or your own existing system via remote access. Our IT department works side by side with our partners to ensure that order taking is as smooth as it takes place in their own call center.
No existing order entry system in place? That's okay too, our team of IT experts can customize a solution that best fits your needs using our own scripting development tools.
Our Simply Smart Contact Center software powered by Five9 Connect delivers real-time data access on call volumes, abandonment rates, average talk times, agent efficiency rates, service levels and more. Utilizing these tools allows us to maximize efficiency, adjust programs in real-time, allocate future staffing resources and realize optimized value. Along with our order taking customizability, OnBrand24 will in many cases use our partners' existing website front-end to make orders. Using this helps for upselling and cross-selling offerings for the representatives.