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HIPAA COMPLIANT MEDICAL ANSWERING SERVICE

Healthcare & Medical Call Center Services

At OnBrand24, we want to ensure that your patients receive the best of care, and that flows into our CX support and engagement.
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Healthcare and medical call center services

HIPAA compliant specialists, connected to your patient population

At OnBrand24, we want to ensure that your patients receive the best of care, and that's reflected in our CX support and engagement. Our HIPAA Compliant Healthcare call center specialists are specifically trained to manage appointments, provide healthcare services offered, and disseminate information that is critical to your patient's plan.

At OnBrand24, we focus on communication with your patient population so they feel connected. OnBrand24 partners with hospitals and health systems to help simplify the patient care experience. We will work with your healthcare company to connect with your patients in the way that they prefer: phone, or digital channels.

OnBrand24's healthcare specialists partner seamlessly with our healthcare providers to deliver effective and sensitive service to patients.

Healthcare call center specialist supporting patients

HIPAA Compliant Specialists

Specialists trained on HIPAA obligations and PHI security, backed by encrypted, access-controlled technology.

Hospital & Health System Partners

Partnering with hospitals, health systems, and nationwide medical groups to simplify the patient care experience.

Phone or Digital Channels

We connect with your patients in the way they prefer: phone or digital channels, seamlessly.
Our healthcare specialists can assist with:
THE ONBRAND24 DIFFERENCE

A Generic Answering Service vs Healthcare Specialists

Studies show that 85% of patient appointments are conducted on the phone. Your patients deserve specialists on the other end.

The usual answering service

  • Generalist agents with no HIPAA training handling sensitive PHI.
  • Missed appointment calls that turn into no-shows and lost patients.
  • No after-hours coverage when patients need answers most.

OnBrand24 healthcare CX

  • HIPAA Compliant specialists with continual training on PHI security.
  • Mature, professional, experienced agents who create a personalized patient experience.
  • 24/7/365 availability for night, weekend, holiday, and overflow coverage.
MEDICAL ANSWERING SERVICES & MORE

What Our Healthcare Call Center Delivers

From the front lines of patient engagement to the back office of compliance and reporting.

Front-Line Patient Engagement

Our Advanced Agent Model means we hire knowledgeable, mature, competent agents trained to create a personalized experience. Our agents keep your patients engaged through outreach and follow-ups, playing a direct role in patient retention.

Regulations, Surveys & Assessments

As US healthcare regulations and documentation requirements evolve, our specialists handle your patient surveys, assessments, satisfaction scores, and questionnaires so they are efficiently processed, with analytics and reporting for performance measurement.

HIPAA Compliance

OnBrand24 complies with regulated obligations under HIPAA: encryption (SSL), system-user identifiers, multiple user access levels, high-end physical server security, nightly backups, timed log out, and continual staff training on PHI security.

Answering Services

Healthcare specialists available 24/7/365 to accommodate night, weekend, or holiday coverage, plus daytime answering services to cover overflow.

Open Enrollment Surge Support

Prepare for open enrollment volume surges with specialists who ramp up quickly and deliver great member experiences across Medicare Advantage plans, supplements, and administrative processes.

Medical Answering Services

Virtual medical receptionist, live medical call center agents, physician answering services, and medical device product roll-outs.
CERTIFICATIONS AND INDUSTRY ASSOCIATIONS
HIPPA Compliant
PCI DSS Compliant
AICPA-SOC
BBB Acredited Business
ISO 27001
OPEN ENROLLMENT

Ready for Every Enrollment Season

Ramp up quickly and deliver great member experiences when volume surges.
1

Medicare

Our healthcare specialists can assist with Advantage Plans, Supplements, Administrative Processes, and more.
2

Prescription Drug Plans

Healthcare call center services outsourcing solutions for any type of prescription drug plans and protocols.
3

Dental Plans

An ideal fit for your dental provider or insurance plan with complete dental plan communication coverage.
4

Patient Communication

Best-in-class inbound and outbound services: timely analytics, appointment setting assistance, outreach campaigns, and much more.
BY THE NUMBERS

Healthcare CX, In Good Hands

85%

OF APPOINTMENTS HAPPEN BY PHONE
Studies show 85% of patient appointments are conducted on the phone. Every call matters.

HIPAA

COMPLIANT OPERATIONS
Compliant with regulated obligations under HIPAA, with continual PHI security training.

24/7/365

AVAILABILITY
Night, weekend, and holiday coverage plus daytime overflow answering services.

NATIONWIDE

MEDICAL GROUP EXPERIENCE
Tenure with nationwide medical groups showcases our overflow and after-hours capability.
RELATED SERVICES

Programs That Pair Well With Healthcare CX

Appointment Scheduling

Fill your calendar with quality sales opportunities. OnBrand24 outbound brand specialists will help to streamline all of your Appointment setting needs.
Learn more

Live Chat Support

OnBrand24's Solution Architects can build out your customer journey maps like Live Chat to offer options to enhance your customer experience.
Learn more

Customer Service Outsourcing

Patient-first customer service outsourcing that delivers an outstanding experience on every call while increasing loyalty to your system.
Learn more

Back-Office Outsourcing

Back-office outsourcing for forms completion, patient record updates, and the administrative work behind patient care.
Learn more

Specialized CX programs for every industry we serve

See all industries we serve

OnBrand24 healthcare industry call center support

Scalable Solutions

Scale staffing for open enrollment and seasonal surges without rebuilding your operation.

Smart Automation

Blend experienced agents with automation and AI to improve consistency, efficiency, and patient satisfaction.

Performance Insights

Turn patient interaction data into actionable insights that improve service quality, retention, and operations decisions.
FREQUENTLY ASKED QUESTIONS

Medical Answering Services, Answered

What is a medical answering service?

A medical answering service provides HIPAA compliant specialists who handle patient calls on your behalf: appointment scheduling, follow-up reminders, benefits inquiries, insurance verification, and more, available 24/7/365 for night, weekend, and holiday coverage.

Focus on patient care. We'll answer the phones.

  • HIPAA compliant specialists trained on PHI security
  • 24/7/365 medical answering with overflow and after-hours coverage
  • Trusted by hospitals, health systems, and nationwide medical groups
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