To create a call center environment and culture that empowers our agents and management team to passionately represent our client’s brands.
People – We believe that happy agents equals happy customers. Our people are our product. Our agents and management staff are experienced, educated and mature. They’re capable of replicating the diverse cultures of the brands we so proudly represent. They’re happy, engaged, motivated and adaptable. We’ve developed an employee-centric culture at OnBrand24 resulting in great call center staff stability. We promote our management staff from within and offer excellent benefits resulting in a low turnover rate and excellent morale throughout the company.
Accountability – We believe in owning our results. OnBrand24’s staff is accountable to our clients and their customers. We serve as a seamless extension of your brand, your corporate philosophy, and provide you with full transparency. Our executive team, operations team, client services and quality assurance departments are tasked with delivering “best in class” results and managing the KPIs found on our service agreements. Providing real-time on demand reports and live recordings foster the accountability that sets us apart.
Responsive – Quick response to our clients' needs sets us apart. OnBrand24 offers a flexible, scalable, customized call center service methodology administered by a nimble staff empowered to develop solutions utilizing current technology. Our partner’s modification requests are administered rapidly, and are always submitted to our partners for their blessings prior to deployment. Additionally, our client services team is empowered to offer program changes proactively drawing from their vast experience when an opportunity to save our partners money, or drive greater efficiency, is identified.
Excellence – We believe that excellence is never an accident; it is the result of high intentions, sincere effort, and skillful execution. Serving as the “voice of the brand” for our partners, nothing is more important than our ability to provide excellent results and experiences for both our partners and their customers. Combining the proper people with our technology, training and management of their work, OnBrand24 has developed the ideal combination to drive success. We develop custom service models to address your unique program objectives. Our team employs a “can-do” philosophy needed to effectively replicate your brand, and culture, providing exceptional service to you and your customers.
Integrity – We do what we say we'll do. We understand that when we speak on your behalf, how we do so is a direct reflection on your company and brand. Our ownership of task and ability to maintain data in a private, secure setting are all key contributing factors to our long-standing history of success. We’re Level 1 PCI certified and HIPAA compliant, focused on maintaining complete protection of sensitive data secured on your behalf. Our transparent approach, and direct access to all levels of our staff, speaks to our accessibility and honest delivery of promises we intend to keep. We’re always focused on exceeding our partner’s objectives while providing service and support in an ethical and moral manner.