UTILITIES CALL CENTER OUTSOURCING
Energy & Utilities
Providing live 24-hour customer support for your energy and utilities call center needs. Our expert energy & utility services are your one-stop solution.
24-hour live customer support for your energy or utility company
OnBrand24 can provide 24-hour live customer support for your energy or utility company. We can handle your overflow volume and manage customer communication 24/7. Our energy call center specialists are trained to handle your Dispatching, Appointment Scheduling, FAQ, and emergency calls.
One of OnBrand24's specializations as an Energy & Utility BPO, is offering omnichannel support solutions that boost customer engagement as well as brand recognition. Our retail energy specialists will support your utility business, informing and managing customers in an area affected by loss of service, and handling customer complaints with effective communication. If you are looking to offer innovative CX to turn your customers into brand loyalists while reducing your operational costs, our expert services are your one-stop solution.
Our energy call center specialists are trained to handle:
- Dispatching
- Appointment Scheduling
- FAQ and Customer Inquiries
- Emergency Calls
- Overflow Volume
- 24/7 Customer Communication
THE ONBRAND24 DIFFERENCE
A Generic Call Center vs Energy & Utility Specialists
When the power goes out, every minute counts. Your customers deserve specialists who know the industry.
The usual call center offering
- Agents unprepared for outage surges, gas leaks, and emergency calls.
- No grounding in billing compliance, DNC protection, or fair debt collection.
- Customers left on hold during the emergencies that matter most.
OnBrand24 energy & utility CX
- Energy specialists at-the-ready with 24/7/365 on-call coverage.
- Data safety regulations, do-not-call-list protection, and fair debt collection guidelines followed every time.
- On-call coverage that absorbs major spikes in your call volume.
ENERGY & UTILITY SERVICES
Expert Energy & Utility Call Center Services
Your one-stop solution across billing, sales, engagement, crisis response, loyalty, and verification.
Billing And Collection
We handle the complete consumer billing and collection process for our energy and utility service providers. Our agents follow data safety regulations and compliance, do-not-call-list protection, and fair debt collection guidelines every time.
Lead Generation
Your current and prospective customers will need seasonal tune-ups, and will be interested in new products, updated industry information, and program launches. Our industry-specific call center agents are trained to motivate your customers for upselling, thereby boosting your sales as they promote brand awareness.
Customer Engagement & Retention
We deliver tailored customer engagement by gaining insight on customer preference using our digital transformation and customer analytics tools. Our data-driven customer engagement strategy helps boost customer retention and bring down churn rates.
Crisis Management
With 24/7/365 availability, our call center team is always there for your customers in times of crisis. OnBrand24's on-call coverage would avoid major spikes in your call volume. We don't want to see your customers on hold during emergencies like power outages, gas leaks, etc.! Every minute counts! OnBrand24's energy specialists are at-the-ready to resolve customer concerns and issues.
Loyalty Program Support
OnBrand24 agents are personable, empathetic, and always professional. Our advanced agent model means that we hire and train mature, experienced, support staff who can create a customized connection with your customers. We understand that customer loyalty drives more customers and grows your business. OnBrand24 agents connect in a deeper way, continually improving your program while supporting customer loyalty and customer engagement, via personalized phone or digital interaction.
Third-Party Verification
OnBrand24 offer third-party verification services (TPV) to ensure that customer information is accurate and up-to-date. Identity theft is costly to companies and to the customer. Your customers depend on you to protect their security and safeguard their personal information. OnBrand24 has PCI compliance and Soc II certification. Your customers' data will be safe as we're protected by the highest level of technology in the industry and we continuously upgrade our equipment guaranteeing the highest level of services.
CRISIS-READY OPERATIONS
How We Support Your Customers in Times of Crisis
Because every minute counts during power outages, gas leaks, and service interruptions.
1
Always On Call
On-call coverage stands ready 24/7/365, so your customers reach a live specialist the moment something goes wrong.
2
Absorb the Surge
Overflow support absorbs major spikes in call volume, so customers are not left on hold during emergencies.
3
Resolve & Inform
Energy specialists inform and manage customers in areas affected by loss of service and resolve concerns at-the-ready.
4
Retain & Grow
Effective complaint handling and engagement turn a service disruption into loyalty instead of churn.
BY THE NUMBERS
Energy & Utility CX, Covered
30+
YEARS OF EXPERIENCE
Three decades of call center service excellence behind every energy and utility program.
24/7/365
AVAILABILITY
Around-the-clock, every-day-of-the-year availability so customers are never on hold in a crisis.
6
SERVICE PROGRAMS
Service programs spanning billing, lead generation, engagement, crisis, loyalty, and verification.
LEVEL 1
PCI DSS CERTIFIED
PCI DSS certified at the highest level, protecting customer data on every interaction.
RELATED SERVICES
Programs That Pair Well With Energy & Utility CX
Lead Generation
OnBrand24 outbound representatives turn general leads into Sales Qualified Leads (SQL) and Product Qualified Leads (PQL).
Live Agent Solutions
OnBrand24 knows that live, dedicated, customer service agents can be the most effective and successful solution to maintaining and growing your customers.
Emergency Contact Center
Emergency contact center services that keep your customers connected to a live specialist when outages and service disruptions strike.
Specialized CX programs for every industry we serve
FREQUENTLY ASKED QUESTIONS
Energy & Utilities Call Center Outsourcing, Answered
Do you provide customer service outsourcing for energy providers?
Yes. OnBrand24 provides 24-hour live customer service outsourcing for energy providers and utility companies. We handle overflow volume and manage customer communication 24/7, with specialists trained on dispatching, appointment scheduling, FAQ, and emergency calls.
What does your utilities BPO cover?
As an Energy & Utility BPO, OnBrand24 offers omnichannel support solutions that boost customer engagement and brand recognition, spanning billing and collection, lead generation, engagement and retention, crisis management, loyalty program support, and third-party verification.
How do you handle outages and emergency call spikes?
With 24/7/365 availability, our on-call coverage absorbs major spikes in call volume during emergencies like power outages and gas leaks, so your customers are never left on hold when every minute counts.
Can you manage billing and collections for a utility company?
Yes. We handle the complete consumer billing and collection process, and our agents follow data safety regulations and compliance, do-not-call-list protection, and fair debt collection guidelines every time.
How do you protect customer data?
OnBrand24 has PCI compliance and Soc II certification, and offers third-party verification services (TPV) to keep customer information accurate, safeguarded, and up-to-date.
When every minute counts, be the utility that answers.
- Live 24-hour customer support for energy and utility companies
- On-call coverage that absorbs outage and emergency call surges
- Compliance-trained agents across billing, collections, and TPV