Operating a fully North American model (United States and Canada) gives us access to very diverse labor pools in urban, suburban and rural environments where our centers are based. Utilizing a hub-and-spoke model for our work at home agents also allows us to provide high intensity, hands-on training in our facilities, while maintaining work from home center redundancy. Further, it allows and promotes the same culture that has made MCI BPO special for the last 3 decades. It is critical that the ethos and culture of our company be a part of everything we do.
OnBrand24 is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated technology solution, enterprise security standards, and the ability to move quickly without sacrificing service delivery. For us, each interaction is important and we are committed to ensuring the customer experience is consistently ON BRAND.
Can your contact center scale up quickly to react to changing business requirements and seasonality? Are your service delivery location redundant and geographically diverse to align with your business continuity requirements? A work at home contact center infrastructure can reduce expenses, make your organization more nimble, all while reducing risk.
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