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Our Difference 

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Other Call Centers

30 years a trusted outsourced call center services partner: Nearly 500 businesses have worked with OnBrand24 for both our inbound call center solutions and Outbound B2B lead generation and appointment setting expertise.

Few other call centers can match our experience or longevity.

100% Domestic: Our operations are based at our Beverly, MA, Savannah, GA, and Portsmouth, NH facilities. All OnBrand24 inbound call center customer service and outbound call center lead generation representatives speak American English and/or Spanish.

Some call center services providers use low-wage off-shore workers with limited English skills and little knowledge of American customer service standards.

100% Premise-based: All of our representatives work on-site at our call center facilities for enhanced accountability, productivity, work performance monitoring and knowledge sharing.

Some call centers have virtual staff working from home, resulting in lower quality service.

No Long-Term Commitments: We believe in accountability. Our call center services contracts have a 30-day out-clause. This applies to both our inbound call center services and outbound call center lead generation and appointment setting.

Most call centers require six-month or 12-month commitments.

Simplified billing: No surprise charges, no extra call center services fees.

Other call centers add in management fees and miscellaneous charges – and "round up" on your bill, adding significant extra monthly costs.

Reasonable Price Points: We deliver great value for both inbound customer service and outbound lead generation and appointment setting, with consistently high ROI.

Other call centers can't match our low per-opportunity costs.

Reporting: All inbound and outbound call center calls are recorded for quality assurance and monitoring, all call results are captured and analyzed to produce frequent, detailed reports on a monthly, weekly or daily basis.

Many other call centers have partial or non-customizable reporting capabilities.

Flexible business model: OnBrand24 call center services clients choose from three billing models for both inbound call center customer service and outbound call center lead generation and appointment setting, for optimized ROI.

Other call centers force you into their billing model.

Training: We continually invest in the skills development of our inbound call center customer service representatives and our outbound call center lead generation and appointment setting staff. We are partnered with Sandler Training, a global sales, customer service and sales management company.

Many other call centers hire young people seeking their first job.

Industry Expertise: E-commerce, retail, high tech, manufacturing, food & beverage, healthcare, business services (membership, continuity) and financial services.

Few other call centers can match our breadth of industry-specific experience.

Our Advanced Agent model: OnBrand24 representatives have the education, experience and skill set to handle complex call center customer service, sales, B2B lead generation and appointment setting programs.

 

Agents at many call centers require scripted answers to customers' questions.

 

Highly educated: Almost 70 percent of OnBrand24 inbound call center customer service and outbound call center representatives have at least a two-year college degree.

 

Few other call centers match our educational level.

Brand-centric: OnBrand24 call center agents serve as an extension of your brand, your business and your team.

Few other call center outsourcing services can match our brand awareness.

Superior technology: OnBrand24 services are powered by an advanced IT infrastructure and cloud-based phone system.

We invite you to compare our call-routing, data security and reporting capabilities with anyone else's.

Proven success: OnBrand24 outsourced call center services have a track record of producing great results.

Few other call centers can match our low ATT, high first-call resolution and high average order size.