Customer Service Certifications

Leveraging our 30 years of call center experience and the management team to support it, OnBrand24 provides some of the largest hospitals and healthcare organizations around the U.S. with 24/7/365 coverage. Our advanced representatives are HIPAA certified and prepared to deal with confidential information.

Customer support services to optimize member & provider interactions and guide you through the highly regulated healthcare and medical landscape.

OnBrand24 offers comprehensive customer support solutions with an innovative approach to providing value to our clients. We help payers and providers improve interactions with new and existing customers while streamlining operations. Our cloud-based solutions help you focus on your mission: delivering the highest quality of care.

Our back office support, workflow management tools, and onshore, nearshore and offshore locations within the healthcare industry to transform processes and services.

  • Individual group, Medicare and Pharmacy services
  • Welcome and overflow calls
  • Billing inquiries
  • Provider and member overpayments
  • Benefit and eligibility inquiries
  • Claim servicing
  • Open enrollment
  • Payment center services
  • Member retention programs
  • Pharmacy (RX) retro term benefit recoveries
  • Patient recovery: deductibles, co-pays, self-pay
  • Premium recovery plans: Group, Cobra, Member, Medicare Advantage Part C, Medicare Part D


Available Inbound Call Center Services

Whether it is appointment setting, class registration or post-patient discharge follow up, OnBrand24 has the agent skill set needed to meet the diverse needs of your customers and patients.  Talk to one of our sales professionals to design an custom solution for your healthcare organization's needs. 

Our current partners leverage our software and operational expertise to move critical elements around the country, front-end calls for rehabilitation services, register for community health events, and many other needs.


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[+] Healthcare Services Industry

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