Customer Engagement Centers and Call Center Solutions

Creating connections with customers and employees to drive brand loyalty.

24/7 Coverage

We're always open so you don't have to be. See how we deal with critical contacts as well as increasing your sales channel in around the clock coverage.

  • Support Your Customers and Your Employees
  • High quality live agent solutions
  • No seat count limitations


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[+] Custom Call Center Solutions 24/7

Scalability

Unpredictable spikes in call center volume leads to longer hold times for customers, longer queues of customers waiting for service or placing orders, and ultimately upset customers and lost sales.

  • Rapid Remote Implementation (1-2 weeks from start to Go-Live)
  • Communicate with customers no matter where the agent sits
  • Virtual cloud-based work from home platform with virtual agents


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[+] Scalable Call Center Staffing

Attrition/Turnover

Traditionally, call centers have high rates of attrition and turnover. Not only is this a significant cost financially, but also dilutes the customer experience when representatives are continuously new and inexperienced. See how we help companies combat the silent killer of profit and efficiency in the call center.


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[+] Attrition and Turnover

Weak Pipeline

OnBrand24's outbound sales experts love to make cold calls! Using our proven methods and sales methodologies can increase your pipeline of warm leads.

  • Highly Trained and Educated Outbound Call Center Agents
  • Numerous Outbound Call Center Services To Choose From
  • 30+ Years Experience


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[+] Outbound Sales Outsourcing

Business Continuity Is Achievable With OnBrand24

Responsive

Developed protocols, communication strategies, and business continuity plans that can be implemented at a moment's notice.

Flexible

Be flexible in people, process, and technology to pivot decision-making and operations quickly if unforeseen circumstances occur.

Communicative

Align people and functions across the business in a decentralized, nimble network that optimize resources and reduces any information sharing delay.

Diversity

Coordinate operations in our customer engagement centers onshore and around the world to operate in the most effective geographies.

Redundancy

Enable our agile delivery model to quickly shift work from one site to another with minimal interruption via alternate site operations, program re-routing and at-home remote work options.

Experienced

Gather the right experts across IT, operations, communications, finance, human capital, and other departments to work together to find solutions and overcome challenges.

What Our Clients Say

Incredible partnerships with some of the worlds iconic brands.

"OnBrand24 has been very adept at understanding our culture and our approach to customer and donor relations.  They have exceptional people skills, and they consistently provide a warm and welcoming customer service experience.  OnBrand24 is the first line of communication for our supporters, so they are in a critically important role."

Bill McCarthy

CEO, Southwest Indian Foundation

"They handle whatever we throw at them,” Hoberman said.  “Sometimes with little warning we need them to handle double the inbound call volume because we’ve just offered discount pricing or free shipping, and OnBrand24 always comes through.  It means we keep our customers happy while capturing maximum revenue.”

Andrew Hoberman

Customer Relations Manager, Dancing Deer

"OnBrand24 is very reliable. We depend on them to seamlessly handle the critical first phase of the sales cycle-the sample request-and also to relate to customers on a personal level that represents Sappi well and reflects our culture."

Patti Groh

Director of Marketing Communications, Sappi Fine Paper North America

"OnBrand24 has been absolutely great. We've been very impressed with their ability to establish a highly capable team that quickly developed a strong technical grasp of our new product features in a compelling way. We quickly came to regard OnBrand24 as a satellite office for us, a direct extension of our sales and marketing team."

Brett Johnson

Sales Manager, Alpha Software

“They’ve been great partners. The agents move very smoothly back and forth between questions from consumers and carriers – and that’s a challenging responsibility. I have dealt with a lot of vendors over the course of my career, and OnBrand24 is definitely top tier in terms of responsiveness, professionalism and delivery.  I’m grateful to the entire OnBrand24 team.”

Adam Miles

Director of Operations Restore Payment Programs, Enservio

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E-mail address

info@onbrand24.com

Contact us

1-855-662-7263

Need Call Center Outsourcing?

Schedule an Appointment!