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Agent Solutions

Dedicated Inbound Call Center Agents

OnBrand24 dedicated service models offer extensive and flexible call center solutions to clients with higher call volumes or clients that require specialized product and service knowledge. We'll build a team of dedicated call center representatives, specifically trained in your company’s culture, products and service expectations to effectively represent your company values and brand personality.

Our goal is to create a dedicated team of brand advocates who provide exceptional customer care, build brand loyalty and create an outstanding customer experience overall. Our comprehensive training regimen transforms our customer service representatives into "brand ambassadors," acting as a direct extension of your operations, marketing and sales teams – as if they were your own staff. Since our dedicated teams focus strictly on your business, brand personality, products & services they quickly become a direct extension of your own customer service team. 

As with all of our inbound service solutions, our customizable programs can be tailored to your specific call center outsourcing needs. Scalable staffing options ensure ideal resource allocation through any fluctuation in your service requirements. Whether it’s a spike in activity due to the holiday season, a marketing promotion, or product launch, we have the immediate resources to increase bandwidth to your program. When volume declines, we can decrease staffing resources without layoffs and damaged morale.

Likewise, our agile call center infrastructure has the capacity to handle increased call volume during your peak business periods – and you pay no penalty for unused resources when your call volume slows down.

Since 1981, OnBrand24 dedicated inbound call center services have been used by companies across a range of B2B and B2C industries, including e-commerce, retail and consumer goods, healthcare, hospitals, food and beverage, technology, business services (continuity, membership, loyalty rewards) and manufacturing. Check out our inbound call center case histories for Virgin Pulse and Sappi Fine Paper.

Contact us today to discuss the call center outsourcing solutions OnBrand24 can provide for your company.  A dedicated inbound customer service program from OnBrand24 could solve some of your biggest challenges.

Shared Inbound Call Center

Shared-Agent Service Solutions

Our shared inbound call center service model offers optimal ROI for companies with moderate call volume because you only pay for the actual time we are communicating with your customers – processing orders, answering product questions, checking order status, live chatting or emailing.

We provide this "time-on-task" methodology 24 hours a day, 7 days a week, 365 days a year. Utilizing Five9 Multichannel Contact Center software, our agents are able to move seamlessly between live chat, email, social media, and voice calls enabling them to respond more efficiently and provide each customer with a better experience across all channels.

We can provide shared agent outsourcing solutions during your normal business day, or we can extend coverage after-hours, either in the evening, overnight or over the weekend, when your in-house call center is closed. We can also handle overflow calls when your call volume spikes -- at any time of the day, evening, weekends or during peak seasonal business periods.

We have extensive experience delivering a shared team of customer service representatives for companies across a range of B2B and B2C industries, including e-commerce / e-retail and consumer goods, food and beverage, healthcare, technology and manufacturing.


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OnBrand24_Call_Center_Credentials Check out OnBrand24's case histories on call center customer service and B2B lead generation - cold calling and appointment setting

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