Unpredictable spikes in call center volume leads to longer hold times for customers, longer queues of customers waiting for service or placing orders, and ultimately upset customers and lost sales.
The advantages of working with a 24/7 multi-site, 500+ seat call center are significant. Whether we are servicing your customers in an on-demand, overflow method or helping you scale with additional dedicated brand specialists, OnBrand24 has the human capital to help you expand your "human bandwidth" quickly.
Many of our clients have internal call centers that have run out of physical space and still have the need to expand. The costs of acquiring new space, new computers, phone systems, software and IT and supervisory resources are burdensome. This can leave companies with few options that don't cause issues for their customer base. To scale up for peak seasons across multiple verticals, companies often will hire expensive temporary workers. OnBrand24 has solutions to these issues with the ability to scale up or down at any time and anticipating and easing unexpected spikes.
Download our "Agent Cost Calculator" to get a deeper look into the true costs of agents on your internal team. The calculator provides detailed analytics to costs associated with growing an internal call center team. Contact us for an analysis of your costs and determine if OnBrand24's shared representatives or dedicated brand specialists are the right fit for your company.