OnBrand24 has continued its steady growth to the point where we need additional office space here in the Cummings Center, Beverly, MA. By April we expect to occupy a total of 20,000 square feet to accommodate 225 workstations and more than 250 employees.
Our growth has been company-wide: both inbound customer service, order processing and help desk call center services as well as outbound B2B lead generation, appointment setting, customer win-back and customer surveys/database scrubbing and market research. It’s a reflection of the effectiveness of our customer service specialists and B2B lead generation professionals who deliver our call center outsourcing service, along with our strong management team.
Our success can also be attributed to our call center services business model: Premise-based representatives (no home-based staff); an advanced agent model that provides our clients with experienced, talented representatives for their programs; dedicated senior managers who maintain our “boutique” culture, which means delivering custom programs for each client and giving each client direct access to our management team.
All signs point to continued growth in the future. I wouldn’t be surprise if we’ll need additional space in 2014.
Mark Fichera, CEO
Call Center Services