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OUTBOUND CALL CENTER SERVICES

Customer Win-Back Call Center Services

Get your inactive customers back on board with our winback call center solution. OnBrand24's targeted services will identify lost customers and re-introduce them to your improved brand.
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OnBrand24 Customer Relationship and winback lost customers

Re-introduce inactive customers to your improved brand

OnBrand24’s customer win-back program is a carefully crafted marketing campaign to increase customer loyalty. We will create a suitable win-back strategy by conducting thorough research on your customers to determine the reason for their loss and to resolve any problems with your products.

Companies sometimes find their customer relationships need something: a fresh approach, a new voice, or a little extra TLC. And then there are companies that have so many customers, their inside sales team can’t stay in contact with them.

If these are your challenges, OnBrand24 outbound customer service can motivate inactive customers to take a fresh look at your products and services. And we do it at maximized efficiency, delivering at an impressively low per-opportunity rate.

In partnership with you, our call center program managers can design a custom campaign optimized to win back customers and support your sales objectives. In today’s business climate, there’s greater need than ever for low-cost, high-efficiency methods of B2B lead generation and appointment setting. Shouldn’t you look at the competitive advantage OnBrand24 customer services can deliver for you?

OnBrand24 agents winning back lost customers

Research-Driven Strategy

Thorough research on your customers determines the reason for their loss and resolves product problems.

Low Per-Opportunity Rate

Maximized efficiency, delivering at an impressively low per-opportunity rate.

Custom Campaign Design

Program managers design a custom campaign optimized to win back customers and support your sales objectives.
What our win-back agents do on every campaign:
THE ONBRAND24 DIFFERENCE

Chasing New Customers vs Winning Back Old Ones

Building a new customer relationship is tough these days. Your inactive accounts already know you.

Chasing new customers only

  • High acquisition costs for prospects who have never heard of you.
  • Inside sales teams too stretched to stay in contact with existing accounts.
  • Lost customers written off, along with the revenue they represent.

OnBrand24 customer win-back

  • Re-engage accounts that already know your brand at a low per-opportunity rate.
  • Research uncovers why customers left so the problems get resolved.
  • Closeable leads referred directly to your inside sales team.
CUSTOMER WIN-BACK, END TO END

How Our Win-Back Campaigns Re-Engage Customers

Our representatives engage your inactive customers, uncover opportunities, and get them re-engaged with your company.

Customer Loss Research

Thorough research on your customers determines why they left and what will bring them back.
Explore market research

Custom Win-Back Strategy

Program managers design a custom campaign optimized to win back customers and support your sales objectives.
See how we build programs

Outbound Re-Engagement Calls

Highly trained agents cold call hundreds, or thousands, of existing accounts to re-open the conversation.
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Database Scrubbing & Updates

Every campaign generates updated customer data, so your CRM gets cleaner with every dial.
Explore database scrubbing

Appointment Setting

Aggressive appointment setting puts re-engaged, closeable customers on your sales calendar.
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Hand-Off to Inside Sales

Closeable leads are referred directly to your inside sales team for immediate sale or a scheduled appointment.
Explore inside sales support
HIPPA Compliant
PCI DSS Compliant
AICPA-SOC
BBB Acredited Business
ISO 27001
CASE IN POINT

A Win-Back Program That Proved Itself

What OnBrand24 call center outsourcing did for one national client.
1

Customers in All 50 States

A national promotional products company with customers coast to coast turned to OnBrand24.
2

3,000+ Customers Re-Engaged

Our outbound B2B telemarketing agents convinced more than 3,000 inactive customers to give our client a fresh look.
3

Nearly 1,000 Closeable Leads

A lead generation and appointment setting program identified nearly 1,000 old customers as closeable leads.
4

Direct Sales Hand-Off

Closeable leads were referred directly to the client’s inside sales team for immediate sale or a scheduled sales appointment.
BY THE NUMBERS

Win-Back Results, By the Numbers

3,000+

INACTIVE CUSTOMERS RE-ENGAGED
Inactive customers convinced to give one national client a fresh look.

~1,000

CLOSEABLE LEADS IDENTIFIED
Old customers identified as closeable leads and referred to inside sales.

50

STATES COVERED IN ONE CAMPAIGN
Win-back coverage for a client base spanning the entire country.

30+

YEARS OF SERVICE EXCELLENCE
A model of call center service excellence refined over three decades of client partnerships.
RELATED SERVICES

Programs That Pair Well With Win-Back

B2B List/Database Scrubbing

Update your customer contact information and identify new buyers with OnBrand24 List/Database Scrubbing Outsourcing Services.
Explore database scrubbing

B2B Customer & Market Research

Market research and customer surveys that help our clients understand buying trends and uncover potential new buyers.
Explore market research

Appointment Setting

Aggressive appointment setting campaigns that put re-engaged customers on your sales calendar.
Explore appointment setting

B2B Lead Generation

Low-cost, high-efficiency lead generation that fills your pipeline with qualified opportunities.
Explore B2B lead generation

The full outbound toolkit behind every win-back campaign

Outbound services

Explore the industries we serve

OnBrand24 outbound call center services

Scalable Campaigns

Campaigns that scale from hundreds of accounts to thousands without adding headcount.

Smart Automation

Advanced dialing and routing technologies keep agents talking to customers, not dial tones.

Performance Insights

Campaign reporting that shows exactly which accounts re-engaged and why.
FREQUENTLY ASKED QUESTIONS

Customer Win-Back, Answered

What is a customer win-back program?

OnBrand24’s customer win-back program is a carefully crafted marketing campaign to increase customer loyalty. We create a suitable win-back strategy by conducting thorough research on your customers to determine the reason for their loss and to resolve any problems with your products.

They were your customers once. Let's win them back.

  • Research-driven strategy that uncovers why customers left
  • Maximized efficiency at a low per-opportunity rate
  • Closeable leads handed directly to your sales team
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