Consumers love technology and the customer service call center is a vital touch point for consumer electronics companies. Customer feedback helps to pinpoint issues in new products and designs, guides marketing campaigns, and measures customer satisfaction. Customer service agents can also help electronics companies identify consumer preferences. Therefore, it’s important that you partner with a vendor that offers experienced call center agents who are specialists and can deliver a quality omnichannel support. Our agents are digitally savvy, with up-to-the-minute knowledge, and we design our knowledge management system so that our agents have immediate access to your product content. OnBrand24 continuously trains our consumer electronics representatives with the latest technical knowledge so that they are well-informed and can quickly disseminate feedback.
During holidays, seasonal peaks, and new product launches, consumer electronic companies rely heavily on their customer service center to ramp up quickly, adding sales staff as well as customer service agents to keep up with their volume.
When you partner with OnBrand24, your Staffing Solution Support for Consumer Electronics includes:
OnBrand24 serves the role of both semi and dedicated outsourced call center customer service or lead generation support team for many of our clients (they do not have either internal staff or another contact center running in parallel to us) and has evolved a model of call center service excellence for 30+ years designed to provide maximum ROI to our partners in an environment built to ensure maximum up-time and compliance with industry best standards.
