Unpredictable spikes in call center volume leads to longer hold times for customers, longer queues of customers waiting for service or placing orders, and ultimately upset customers and lost sales. This is why OnBrand24 scalable call center solutions help, especially in times of uncertainty.
The advantages of working with a 24/7 multi-site, 3500+ seat call center are significant. Whether we are servicing your customers in an on-demand, overflow method or helping you scale with additional dedicated brand specialists, OnBrand24 has the human capital to help you expand your "human bandwidth" quickly.
Many of our clients have internal call centers that have run out of physical space and still have the need to expand. The costs of acquiring new space, new computers, phone systems, software and IT and supervisory resources are burdensome. This can leave companies with few options that don't cause issues for their customer base. To scale up for peak seasons across multiple verticals, companies often will hire expensive temporary workers. OnBrand24 has scalable solutions to these issues with the ability to scale up or down at any time and anticipating and easing unexpected spikes. With high scalability, our at-home workforce and/or dedicated live agents that are premise based, can help you meet your call center needs, whether it be inbound call center service or outbound call center service, we have you covered.
Download our "Agent Cost Calculator" to get a deeper look into the true costs of agents on your internal team. The calculator provides detailed analytics to costs associated with growing an internal call center team. Contact us for an analysis of your costs and determine if OnBrand24's shared representatives or dedicated brand specialists are the right fit for your company.
OnBrand24 serves the role of both semi and dedicated outsourced call center customer service or lead generation support team for many of our clients (they do not have either internal staff or another contact center running in parallel to us) and has evolved a model of call center service excellence for 30+ years designed to provide maximum ROI to our partners in an environment built to ensure maximum up-time and compliance with industry best standards.
