The conference, held by the International Customer Management Institute (ICMI), was centered on boosting call center operations, on utilizing advanced technology and putting in place effective IT strategies, personnel management and lowering staff turnover, training and overall operations.
The conference included tours of call centers of major corporations in the Chicago area, along with customer service call center case histories from leading organizations such as Home Depot, Allied International Credit and Cars.com.
This year’s Contact Center Demo set a record for exhibiting companies, including OnBrand24, which has attended the last several ICMI conferences and has observed the growth in attendance.
Keynote addresses discussed the business and ROI of running call centers, along with strategies for improving morale and developing a highly motivated staff.
There also were networking events that brought together attendees, speakers and exhibitors.
Next year’s fall conference will be held October 19-21, 2015 in Las Vegas. OnBrand24 will be there and we hope we’ll see you there, too.
Portsmouth, New Hampshire