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OnBrand24 hosts SOCAP New England Chapter Meeting

Jamie Sharp

 

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Topics: Customer Service, QA, Quality Assurance, Inbound Call Center Services, Call Centers, Tradeshows

OnBrand24 at SOCAP 2014 Annual Conference

Mark Fichera

Oct. 14, 2014 - OnBrand24 will be an exhibitor at the SOCAP International (Society of Customer Affairs Professionals in Business) 2014 Annual Conference, which will address The Customer Experience Journey as its central event theme.

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Topics: Customer Service, QA, Customer Service Quality, Call Center Outsourcing

Call Center Quality Assurance - An Ethic and a Process

Mark Fichera

July 18, 2014 - Call center quality control – both for inbound customer service and order processing and outbound B2B lead generation and appointment setting – is an ethic and a process.

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Topics: QA, Quality Assurance