Sept. 22, 2014 - If you put an employment listing for a call center customer service agent on craigslist you’ll probably get a good response. Many of them will be those looking for their first “real” job – people who, to date, have worked at grocery stores, fast food restaurants, worked construction and so forth. Now they want something else so they figure they’ll give call center services work a try.
September 19, 2014 – Two groups from two OnBrand24 call center services offices faced off for the ALS “Ice Bucket Challenge” this week, and now we await our third office’s participation in the ALS research fund drive.
Sept. 16, 2014 - It was a year ago today that OnBrand24 opened a new call center services facility in Savannah, Georgia.
Sept. 12, 2014 - Customer service fundamentals aren’t simple. There’s a lot that goes into being an excellent customer service representative, and one aspect of it is regularly re-charging the batteries and plugging back in to what good customer service means.
September 11, 2014 – It’s trade show season for the call center industry. At least it is for this call center company. Over the next eight weeks, we will exhibit at five conferences that are both national and regional in nature. We hope to see you at one of them:
Running a customer service call center services organization – whether it’s an in-house group or an outsourced provider – is a major challenge. So much of our time gets consumed with technology considerations and with the financial end of the operation that it’s a good idea to regularly pull together the leadership team and examine the quality of the customer service that the organization is delivering.
August 29, 2014 - Are we a call center or a contact center? This has been the topic of long and loud debate around our company. Which one are we?
Aug. 15, 2014 - When it comes to setting up good quality sales appointments, there’s a right way and a wrong way for B2B lead generation specialists at call centers to do it. Here are some pointers:
July 25, 2014 – The work of a customer service representative or cold calling B2B lead generation specialist at an outsourced call center is not easy. It is challenging to maintain the quality standards established by clients, productivity requirements are high and there are many processes and procedures that agents need to be able to perform.
