Responsible for driving company growth strategy, business development, marketing, strategic partner relationships, and successful client partnerships. Areas of expertise include order processing, customer service, help desk, healthcare support, lead generation, lead qualification, appointment setting, telesales, and market research. Commercial and FED/SLED, Political, BPO, Back office, Front office, teleservices, Customer Care, Digitial Customer Care, Onshore and Nearshore consultative solutions finder. Goal-oriented, ambitious, and a team player.
What is Single-Tasking? Single-tasking, also known as Monotasking, is the exercise of focusing on one task and reducing interruptions until the task is completed or a significant period of time has passed. Sales people are pulled in so many directions with constant distractions.
It can be very stressful, to say the least, to work in a call center as an agent. It can be much more so if you're the manager. As manager, you're the one who has to deal with matters your agents can't handle for whatever reason, be it a particularly unpleasant caller or an issue with the call center agents themselves. It's your job to not only make sure everyone is doing their jobs to their best ability, but to see that your call center is a pleasant work environment all around.