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OnBrand24 hosts SOCAP New England Chapter Meeting

Jamie Sharp

 

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Topics: Customer Service, QA, Quality Assurance, Inbound Call Center Services, Call Centers, Tradeshows

How to Increase Sales by Being Open Longer

Jamie Sharp

Want to know how to Increase Sales by Being Open 24/7?

While it’s true that competition for consumer awareness, sales and loyalty is greater than ever before, there are still a myriad strategies a company can employ in order to stand out from their competitors.

And set themselves apart a business MUST - by meeting a prospect’s needs in ways that other companies cannot or will not, or by being more exceptional at consumer accommodation than every other.

Here are just a few of the means by which an individual company may accomplish this goal:

  • Competitive pricing - check...
  • Convenience - check...
  • Expediency - check...
  • Flexibility - um...
  • Superior knowledge & expertise - check...
  • Customizable service options - check...
  • Cutting-edge technology - well...
  • Exceptional courtesy & professionalism - check... I think
  • High quality products/services - check... definitely

But even with all of these best qualities at optimal levels, there’s still one critical component that, when neglected, will ultimately diminish ability to increase sales in such a competitive climate: availability. When all other factors are taken into consideration, if a company is not readily on-hand to be of service, none of the above qualities will make a difference.

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Topics: Inbound Call Center Services, Call Centers

Staff Will Make or Break Your Telemarketing Call Center Services

Jamie Sharp

It's the staff that will make or break your provided telemarketing call center services.

Although the world has grown more automated than ever before, and exponentially more reliant upon instruments of modern technology, there’s a timeless adage that still holds true: a company is only as good as its people.

Outbound call center staffing is not only no exception, it’s the rule in particular; no matter how much we love gadgets and innovation, people still want – and need – to interact with other human beings. So, when it comes to telemarketing services, there is simply no substitute for the real thing.

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Topics: Telemarketing Services, Call Centers, Outbound Call Center Solutions

5 Challenges Facing Call Center Management Today

Guest Post

It can be very stressful, to say the least, to work in a call center as an agent. It can be much more so if you're the manager. As manager, you're the one who has to deal with matters your agents can't handle for whatever reason, be it a particularly unpleasant caller or an issue with the call center agents themselves. It's your job to not only make sure everyone is doing their jobs to their best ability, but to see that your call center is a pleasant work environment all around.

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Topics: Call Centers