If dedicated, talented brand ambassadors are at the heart of OnBrand24 outsourced call center services, then our state-of-the-art, scalable IT infrastructure is its backbone.
OnBrand24's investment in call center technology and software provides our outsourcing partners with a stable and flexible telemarketing environment that supports the most demanding and complex inbound call center routing, reporting, and application requirements. With a talented team of call center outsourcing service IT specialists and an on-site, secure data center, OnBrand24 delivers on the promise of technology today - and is positioned to meet the evolving call center customer service and B2B lead generation requirements of tomorrow.
OnBrand24's Five9 cloud-based system is fully equipped with an ACD capability, bringing the power of converged voice/data directly to our agents' desktops through fully customizable applications for automatic dialing and call routing. Among other advantages, our call center outsourcing phone system delivers: custom and detailed reporting, efficient agent scheduling, agent call recording and monitoring, custom reporting, and results analysis. Our clients utilize these tools to maximize ROI and efficiency, refine inbound call center and outbound call center programs in real-time and realize optimized value.
OnBrand24's technology enables us to process your customer orders according to your preference: via your website's shopping cart, our Mail Order Processing System or your own system via remote access. Custom applications can also be developed specifically for your inbound call center requirements, using our scripting development tools.
All of our technology resources – whether provided by our long-distance partners, internet service providers or facilities management team – are fully redundant. This means instant resolution of interruptions in phone service, internet connection, and even electricity, ensuring that call center transactions avoid disruption.
IP Vaulting and Off-Site Disaster Recovery Solution
OnBrand24 has implemented a thorough IP vaulting and off-site disaster recovery solution, underscoring our commitment to reliability for both inbound call center programs as well as B2B lead generation and appointment setting campaigns. Through the use of sophisticated remote data backup technologies and redundant server hardware, OnBrand24 has the ability to replicate our most critical call center outsourcing business applications, which reside in a remote data center to reduce downtime risk
Critical client data is automatically moved off-site to a secure underground facility and mirrored to a second data center for full fail-safe redundancy. Data remains encrypted in transport and storage remains encrypted in our remote data centers, which meet Sys Trust certification as well as full compliance with the Payment Card Industry Data Security Standard.
With the agility to quickly adapt to clients' changing requirements and the scalability to support projects of any size, OnBrand24's technology infrastructure offers robust state-of-the-art call center outsourcing platforms that sustain and enable clients' business objectives.
Contact Us today to learn more about how we can help you improve the customer experience or generate more valuable leads!
OnBrand24 serves the role of both semi and dedicated outsourced call center customer service or lead generation support team for many of our clients (they do not have either internal staff or another contact center running in parallel to us) and has evolved a model of call center service excellence for 30+ years designed to provide maximum ROI to our partners in an environment built to ensure maximum up-time and compliance with industry best standards.
