Advanced IT Infrastructure

If dedicated, talented brand ambassadors are at the heart of OnBrand24 inbound services, then state-of-the-art, scalable technology is its backbone.

Having invested extensively in technology infrastructure, OnBrand24 provides its clients with a stable and flexible telemarketing environment that supports the most demanding and complex call routing, reporting, and application requirements. With a talented team of call center I/T specialists and an on-site, secure data center, OnBrand24 delivers on the promise of technology today - and is positioned to meet the evolving requirements of tomorrow.

OnBrand24's NEC Aspire system is fully equipped with a TAPI-enabled ACD capability, bringing the power of converged voice/data directly to our agents' desktops through fully customizable applications for automatic dialing and call routing. Among other advantages, OnBrand24's phone system delivers: custom reporting, efficient agent scheduling, agent call recording and monitoring, custom reporting, and results analysis. These are tools our clients rely on to maximize efficiency, refine call center programs in real-time and realize optimized value.

Our technology enables us to process your customer orders according to your preference: via your website's shopping cart, our Mail Order Processing System or your own system via remote access. Applications can also be developed specifically for your requirements, using our scripting development tools.

All OnBrand24 technology resources – whether provided by our long-distance partners, internet service providers or facilities management team – are fully redundant. This means instant resolution of interruptions in phone service, internet connection, and even electricity, ensuring that client transactions continue without disruption.

OnBrand24 has implemented IP vaulting and off-site disaster recovery solution to further expand our commitment to reliability. Through the use of sophisticated remote data backup technologies and redundant server hardware, OnBrand24 has the ability to replicate our most critical business applications, which reside in a remote data center to reduce the risk of downtime.

Critical client data is automatically moved off-site to a highly secure underground facility and mirrored to a second data center for full fail-over redundancy. Data remains encrypted in transport and storage remains encrypted in our remote data centers, which meet Sys Trust certification as well as full compliance with the Payment Card Industry Data Security Standard for 2009.

With the agility to quickly adapt to clients' changing requirements and the scalability to support projects of any size, OnBrand24's technology infrastructure offers robust state-of-the-art platforms that sustain and enable clients' business objectives.