High Tech Track Record

The technology sector is a major area of strength for OnBrand24.

Our high tech clientele relies on OnBrand24 for both inbound customer service and outbound telesales and lead generation. Because we’re located in the high tech hotbed of Boston, Massachusetts, we hire inbound customer service specialists and outbound telesales agents from one of the most tech-savvy regions of the country.

When technology companies outsource with OnBrand24, they gain the efficiencies and avoid the costs of internal implementation. We handle the personnel management and IT infrastructure requirements to run call center programs, and our clients reap the rewards.

We provide help desk (phone, email and online) and customer support services for technology companies that want to extend availability of live support to their customers. And because we’re a domestic call center services provider, companies that partner with OnBrand24 achieve an advantage over competitors who use low-end off-shore alternatives.

In addition, all OnBrand24 employees work on-site at our facility – they do not work from home. This promotes superior quality assurance, better work performance monitoring, teamwork and reinforcement of lessons learned during training sessions.

For outbound services, OnBrand24 extends the market outreach of technology companies launching new products, seeking quality sales leads or conducting market research.

This is what we have done for a major database applications vendor (case history). We’ve teamed with the company’s inside sales organization to generate significant additional revenue by canvassing the company’s installed base – selling new product versions and upgrades, and generating greater attendance at user-group events. In the process, we have strengthened customer loyalty and reinforced the company’s brand.

We offer the skills, experience, knowledge and sales talent to ensure your success and help you meet your sales and marketing objectives. We understand the sales cycles of the technology industry, and we develop custom call center programs aligned to your unique needs.

Contact us today.