OnBrand24 opened the Savannah, GA call center a little over 2 years ago, with only 8 representatives. On Tuesday, OnBrand24 announced the remodel of a new space in the Chatham Center Drive area to house nearly 200 representatives. Due to the explosive growth in the company over the last 2 years, OnBrand24 is expanding rapidly to fufill the needs of our customers, enabling us to scale up for seasonality and for organic program growth.
While it’s true that competition for consumer awareness, sales and loyalty is greater than ever before, there are still a myriad strategies a company can employ in order to stand out from their competitors.
And set themselves apart a business MUST - by meeting a prospect’s needs in ways that other companies cannot or will not, or by being more exceptional at consumer accommodation than every other.
Here are just a few of the means by which an individual company may accomplish this goal:
But even with all of these best qualities at optimal levels, there’s still one critical component that, when neglected, will ultimately diminish ability to increase sales in such a competitive climate: availability. When all other factors are taken into consideration, if a company is not readily on-hand to be of service, none of the above qualities will make a difference.
According to the “Cone Communications Impact Study” of 2014, millennial’s are spending more than $1 Trillion dollars on consumer goods. With this number set for growth every year for the foreseeable future, it is imperative for your business to understand how this rapidly growing population segment will need to be serviced as customers.
Millennials were born between 1982 and 2003, and are generally accepted as the most tech-savvy generation. Many still live at home and have a decent amount of disposable income. They have had instant access to information at their fingertips for the majority of their lives, and their patience with traditional customer service channels is very thin.
Although the world has grown more automated than ever before, and exponentially more reliant upon instruments of modern technology, there’s a timeless adage that still holds true: a company is only as good as its people.
Outbound call center staffing is not only no exception, it’s the rule in particular; no matter how much we love gadgets and innovation, people still want – and need – to interact with other human beings. So, when it comes to telemarketing services, there is simply no substitute for the real thing.
In a modern world of e-mail, texting, instant messaging, and an abundance of advertising opportunities available on the internet, TV, and radio - displayed prominently at just about every public place you can imagine - it can be easy to overlook the value of outbound telemarketing services.
But developing new, qualified leads has never been so difficult to manage completely in-house. And this is causing a domino effect that's impacting the rest of your sales process.
For example, your closers may be getting stronger at what they do by the day, but because they're being tasked (too often) to open the doors in addition to closing them, they're skills are not being utilized to their fullest potential. They're being pushed to engage in frustrating activities that don't necessarily speak to their core strengths, and it's making everybody a little frazzled.
But with a little help from an outbound telemarketing service versed in B2B, you'll be able to solve this puzzle and many more.
If you’re a sales leader who’s been faced with a team full of empty pipelines, then chances are you’ve spent quite a bit of energy cajoling sales reps to pick up the phone and make cold calls to fill their funnels. It seems like a solution. After all, more calls, more leads, more opportunities, more sales, right?
What if I were to tell you that this is actually wasted effort?... that the empty pipeline isn't actual problem, but a symptom of something much bigger?... something that will continue to haunt you, as it has for the many years you've been in the business.
Here are five reasons why sales reps shouldn’t waste their time making cold calls and setting appointments.
Sales leaders know that a great way to qualify leads and build the funnel is to pick up the phone and set an appointment with a fresh contact. Unfortunately, that takes time, specialized skills, technology, and money to profitably generate quality sales opportunities over the phone.
So, if the thought of cold calling is causing you to lose your hair faster than you may be genetically predisposed, or you’re just looking to boost your pipeline, then check out this list of 4 reasons why hiring an outsourced call center may be the best decision you make this year.
Call centers come in many forms, but they can be put into two main categories: inbound & outbound.
Although they have a lot in common when it comes to structure and technology, their offerings and impact to your business are as different as night and day. Inbound provides customer service and order processing, whereas outound is all about sales.
But you already have a sales team, don't you? Or, at least, you have a system in place, and possibly even a list of leads that you're going after. So, how would outbound call center services help you?
