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Case History: OnBrand24 Upsells for PürMEDICA Nutritional Science

Mark Fichera

July 23, 2014 - PürMEDICA Nutritional Science, Chicago, produces a line of nutraceutical products combining the wisdom of nature with the power of science by integrating the advantages of both orthodox and alternative medicine.  PürMEDICA’s mission: to enhance their clients’ physical well-being by offering superior natural supplements that are both safe and highly effective.

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Topics: Customer Service, Call Center Solutions, Upselling, Cross-Selling

Call Center Outsourcing Vendors |Call Center Outsourcing Vendors | Call Center RFP | How To Write One

Mark Fichera
July 2, 2014

Call Center Outsourcing Vendors RFP Guide

Few of us in the call center services industry – whether on the corporate side or on outsourced provider side – enjoy RFPs. They are difficult and time-consuming to write, respond to and review.

But they remain a call center services mainstay because they perform at least two critical functions: they help companies come to consensus on their call center priorities; and, of course, they enable the company to select qualified call center outsourcers for more in-depth examination and final selection. They also help call center vendors understand if they should, or should not, compete for the potential client’s business.

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Topics: Customer Service, B2B Lead Generation, Call Center Solutions