Sept. 24, 2014 - As with nearly all aspects of life, technology is revolutionizing outsourced call center services. And as with so many other things, it’s hard to comprehend how the call center did its job, back in the day, without technology accessible to everyone.
Sept. 23, 2014 - We understand there are approximately 3,000 outsourced call centers in the United States. It’s not news if one of the other 2,999+/- states something that we disagree with. But those statements are food for thought, so we thought we’d take one of our competitors on.
Sept. 22, 2014 - If you put an employment listing for a call center customer service agent on craigslist you’ll probably get a good response. Many of them will be those looking for their first “real” job – people who, to date, have worked at grocery stores, fast food restaurants, worked construction and so forth. Now they want something else so they figure they’ll give call center services work a try.
Sept. 16, 2014 - It was a year ago today that OnBrand24 opened a new call center services facility in Savannah, Georgia.
Sept. 12, 2014 - Customer service fundamentals aren’t simple. There’s a lot that goes into being an excellent customer service representative, and one aspect of it is regularly re-charging the batteries and plugging back in to what good customer service means.
