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A New Call Center Services Facility Opened One Year Ago Today in Savannah

Mark Fichera

Sept. 16, 2014 - It was a year ago today that OnBrand24 opened a new call center services facility in Savannah, Georgia.

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Topics: Call Center Outsourcing

The Fundamentals of Good Customer Service Aren't So Simple

Mark Fichera

Sept. 12, 2014 - Customer service fundamentals aren’t simple. There’s a lot that goes into being an excellent customer service representative, and one aspect of it is regularly re-charging the batteries and plugging back in to what good customer service means.

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Topics: Quality Assurance, Customer Service Quality, Call Center Outsourcing