Call Center Blog

 

 

 

 

 

 

 

 

 

Sandler Sales Methodology

It’s said that you never have a second chance at a first impression. In the cold-calling world of an outbound sales representative, this is typically the case. A first impression with a decision maker, however, doesn’t happen unless you actually reach that decision maker. The Sandler Sales Training methodology instills a protocol in sales representatives providing a framework to follow to bypass gatekeepers, reach decision makers, and convert suspects into paying customers.

Call Center Calculator To Help You Determine Call Center Costs

Are you a getting tired of reading blog after blog about, Omni-channel Customer Service, Voice Analytics, Measuring FCR, Gamification, etc.? How about if we do a little blocking and tackling for a change and look into true costs for a call center customer service agent.

Enhancing the online customer experience is the focal point for thousands of retail and ecommerce executives and hundreds of exhibitors at the Internet Retailer Conference and Exhibition (IRCE) in Chicago, McCormick Place (West Building), June 2-4.

 

Retention of call center customer service and lead generation representatives is a critical corporate function and top management priority. 

 

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DRIVING SALES THROUGH BETTER CUSTOMER SERVICE:

The truth is that the better the customer experience is, the more your customer service strategy becomes a resource that contributes to profit just like a marketing or advertising strategy. Like a chain reaction, a great customer experience will convert into other assets like repeat business and referral business. It's the quality of that customer experience that will dictate how far this chain reaction can reach.

So, does this mean the customer is always right? Before we get into the different ways you can answer this question, we would like to offer you some other, related information and articles that will help develop customer service and this excellent customer experience we are referring to:

• What Is A "Dedicated" Inbound Call Center?
• Read Real Time Case Studies & See How A Great Call Center Will Boost Your Business
• Get A Quote For Shared Or Dedicated Call Center Services
• 10 Things Every Cold Caller Should Know
• What To Know When Considering Outsourcing To A Call Center

Customer Experience Management: What it is and Why You Should Care

We all know what a bad rap customer service gets. But what if you could keep an eye on each customer experience, from the call center to online, to ensure a strong relationship is forged? You can and you should. This important strategy is called customer experience management.

 

Are you new to sales? Step one is to never show your greenness to your prospective customer, or the deal could go south. Be an expert about what you’re selling, and use the following sales tips to project confidence and nail the sale.

 

There's only one acceptable answer to this question, and that answer is "yes!" If not, your customers may not remain your customers for long. If you have a brand personality worth sharing (which we're hoping you do) your call center agents needs to be communicating it to your customers, otherwise what's the point of having brand personality in the first place?

 

Deciding to take the plunge to outsource to a call center is a major decision. Turning over the critical function of customer interaction to a third party carries with it inherent risks. But those risks can be managed correctly , enabling the advantages of call center outsourcing to be realized.

Your Call Center Should Be Growing Brand Loyalty. Is It? 

What is Brand Loyalty?

Brand loyalty is what keeps your customers coming back regardless of price. It means they’ve come to believe you deliver a superior product or service and level of customer service that is worth whatever amount you’re charging. Which means consumers who are loyal to your brand will most likely remain loyal even if they encounter a few bumps in the road. Brand loyalty is basically the holy grail of consumerism, and is worth striving for in every dimension of your business. And more and more one of the leading dimensions for deepening brand loyalty is your call center.